Officer, Specialist, Law Enforcement Agency Operations, Shared Services-Multi-role, Technology and Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose

• Handling LEA Notices for IBG segment Key Requirements Key Accountabilities
• Handling LEA Notices for IBG segment and Swift Operations as Back Up Job Duties & Responsibilities
• Responsible to handle emails, letters, complaints, notices, court orders from various Legal and Enforcement agencies, Regulatory authorities
• Responsible to ensure all notices received are actioned as per timelines mentioned in notices
• Responsible for preparation of MIS tracker &related activities
• Actively engaged in LEA process improvement and responsible for writing process notes and SOP’s
• Engage with all units and stakeholders as per LEA requirement to ensure notices are compiled on timely basis
• Should have exceptional skills in handling large volumes of notices ,advanced excel skills, MS-Word , analytical & PPT
• Should have good communication and understanding skills so as to manage internal as well as external stakeholders
• Actively Participate in UAT for automation
• Maintain comprehensive documentation of investigations, findings, and actions taken Required Experience
• Good understanding of LEA Notice Handling and related to Banking operations for a minimum period of 5-6 yrs
• Stakeholder Management
• Effective Communication skills
• A positive attitude to work in a team and provide proper assistance and support to the team as required. Education / Preferred Qualifications
• Graduate / Postgraduate
• Overall Experience In LEA Notice Handling and Banking Operations Core Competencies
• Performance & Results Orientation
• Strong communication and persuasive skills
• Teamwork
• Professional Excellence
• Operational, Product and Process Risk Management
• High level of thinking and execution capabilities Technical Competencies
• Good knowledge on Microsoft applications - Should be proficient in Excel.
• Basic understanding of transaction banking products and associated technology platforms and operational procedures

  Location:

  Regional Office Chennai

  Job:

  Operations

  Schedule:

  Regular

  Employee Status:

  Full time