Posted 24 days ago
On-Call Support Worker
AI Summary
Provides on-call support for care clients and staff outside standard hours, handling calls, scheduling, and occasional emergency in-field visits from a home base.
About this role
We’re looking for a calm, reliable and caring person to join our team as anOn‑Call Support Worker. This is a flexible, home‑based role supporting our care team and clients outside of standard office hours.
A minimum of 6 month's care experience is required for this role. This role is ideal for someone who enjoys responsibility, problem‑solving and supporting others, but also values flexibility and independence.
You don’t need to be sat at a desk — you can be at home or out locally (within 10 miles of our office area). You simply need to be contactable and ready to take calls if they come through.
Pay & Allowance
£100 per week on‑call allowance (covers availability across the rota)
£12.71 per hour for any active work (calls, scheduling, emergency visits)
Mileage paid for any emergency in‑field visits
What the Role Involves - During your on‑call shifts, you’ll be the first point of contact for:
CareAngels needing support or guidance
Clients or family members calling with queries or concerns
Urgent scheduling issues (e.g., sickness, delays, last‑minute changes)
Logging information accurately into our systems
Liaising with the Registered Manager if a situation requires escalation
Emergency In‑Field Support - Although the role is primarily home‑based, youmust be a driver with access to your own car, as you may occasionally need to attendurgent in‑field visits, such as:
Welfare checks
Supporting a carer who is delayed or stuck
Ensuring a client is not left without essential care
These situations are not frequent, but when they arise, you’ll be the calm, capable person who steps in to keep clients safe.
Working Pattern (Two‑Week Rota) - Your on‑call shifts follow a repeating two‑week pattern:
Week One
Mon: 17:00–22:00 (5 hrs)
Tue: 06:00–09:00 & 17:00–22:00 (8 hrs)
Wed: 06:00–09:00 (3 hrs)
Thu: Off
Fri: 17:00–22:00 (5 hrs)
Sat: 06:00–22:00 (16 hrs)
Sun: 06:00–22:00 (16 hrs)
Week Two
Mon: 06:00–09:00 (3 hrs)
Tue: Off
Wed: 17:00–22:00 (5 hrs)
Thu: 06:00–09:00 (3 hrs)
Fri: 06:00–09:00 (3 hrs)
Sat: Off
Sun: Off
This rota averages33.5 hours of availability per week, with a balance of responsibility, flexibility and rest days.
Who This Role Would Suit? Someone who:
stays calm under pressure
enjoys helping people
is confident making decisions
is organised and reliable
communicates clearly and kindly
is adriver with access to a car
is comfortable attending occasional emergency visits
wants flexible work that fits around family or other commitments
Experience in care is helpful but not essential — full training is provided.
What You’ll Receive
Flexible, home‑based working
£100 weekly on‑call allowance
£12.71/hr for active work
Mileage for any emergency visits
Support from a friendly, experienced leadership team
Full training and ongoing development
The chance to make a real difference to clients and carers
Skills
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