On the Job Training - Trainee Staff (Jakarta)

Benefit for Trainees

• Pocket Allowance (IDR 750,000/month)

• Certificate Upon Completion Internship

• Mentorship

• Career Opportunities

What you will do:

Front Office - Guest Experience & Hospitality

• Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system

• Support the main host in greeting guests and verifying reservations in a professional and courteous manner

• Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.

• Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host

• Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission

• Encourage guests to provide feedback via digital platforms to help improve service quality

Housekeeping - Room & Facility Maintenance

• Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards

• Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels

• Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)

• Restock supplies in public areas (toiletries, tissues, and other guest necessities)

• Clean and handle high-tech equipment (pods interiors, control panels) with care

• Follow proper sanitization procedures, especially for high-touch surfaces

• Use cleaning chemicals and tools in line with safety guidelines

• Adhere to all health, safety, and hygiene regulations during cleaning activities

• Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

You will fit in this job if you:

• High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program

• Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices

• Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage

• Strong interpersonal skills with a friendly and professional demeanor

• Guest-oriented mindset with a passion for delivering excellent service

• Flexible, proactive, and willing to work on shifts, weekends, and public holidays

• Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude

• Eager to learn
  
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