Onboarding and Training Coordinator

Planned Parenthood of Southern New England

Care. No Matter What.

In support of Planned Parenthood of Southern New England’s mission, the Onboarding and Training Coordinator provides essential administrative coordination and operational support for the EOC Department. This role is primarily focused on supporting the Health Center Staff Training Team while also developing and maintaining efficient systems and processes that strengthen department operations related to their role. This individual:

• Serves as a primary coordinator for Health Center Staff Training programs, including onboarding, orientation, ongoing required training, and professional development.
• Recommends and supports process improvements to enhance efficiency in department operations, new staff onboarding process, training administration, and data management systems.
• Collaborates with EOC teams to implement and monitor agency-wide goals, strategies, and objectives.
• Supports HR throughout the new hire onboarding process and new employee Introductory Period by communicating with new employees, gathering required documentation, scheduling and assigning required training, communicating with trainers, coordinating onboarding activities, and managing related logistical details.
• Manages end-to-end training logistics for all EOC teams, including scheduling, registration, communications, materials, necessary travel arrangements, and on-site/virtual event coordination (e.g., Zoom, Teams, and other platforms).
• Acts as a point of contact for IDI implementation and supports related coordination and communication efforts.
• Supports the scheduling and coordination of language fluency assessments and coordinates Medical Interpreter Training.
• Supports administration of the Learning Management System (LMS), including tracking completion, maintaining training records, monitoring compliance requirements, and communicating expectations to staff and managers.
• Maintains training documentation, rosters, and records in accordance with agency standards and compliance requirements.
• Develops and disseminates reports and dashboards related to training participation, completion, and compliance metrics.
• Provides administrative and project support for EOC initiatives, HR projects, conferences, staff development events, and other departmental priorities including document preparation, data management, correspondence, and presentation development (e.g., PowerPoint, reports)..
• Participates in relevant cross-departmental meetings to maintain awareness of interdepartmental initiatives, track EOC involvement, and ensure effective integration of responsibilities into broader organizational projects and workflows.
• Supports EOC communications across PPSNE, including updates and content for EOC Blueprint sites, conducts research to inform department initiatives.
• Coordinates with internal stakeholders and administrative support staff across PPSNE to manage priorities, requests, and timelines effectively.
• Identifies issues, anticipates needs, and independently resolves routine challenges while escalating complex matters appropriately.

Ability to embody and promote PPSNE’s mission, vision, and values while fostering a positive, collaborative, and inclusive work environment.

Strong administrative, organizational, and customer service skills, including document management, records tracking, and professional communications.

Ability to build positive working relationships, maintain confidentiality, manage competing priorities, exercise sound judgment, and consistently demonstrate exceptional attention to detail.

Skilled technical proficiency and digital adaptability, including advanced use of Microsoft Office and Microsoft 365 applications, experience with LMS and survey platforms, and the ability to quickly learn and effectively leverage new technologies and systems.

Experience coordinating training programs, scheduling, onboarding activities, or workforce development initiatives strongly preferred.

Contributes to cross-functional projects by coordinating EOC involvement, tracking action items, and supporting timely completion of assigned tasks and deliverables.

• Anticipates situational needs, exercises sound judgment, and proactively identifies solutions to support effective problem-solving and decision-making.
• Comfortable with a high degree of autonomy while collaborating effectively across teams and aligning work with organizational priorities.
• Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference.
• Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities.
• Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions.
• Bachelor’s degree preferred; but not required.
• Experience with training and/or compliance coordination in a healthcare or medical setting is preferred but not required.

• Collaborative relationship builder
• Proactive and solution oriented
• Adaptable and accessible
• Self-directed and resourceful
• Strong commitment to inclusive practices
• Customer-focused approach
• Systems thinker
• Detail-oriented with strong situational awareness

Work collaboratively with a passionate team to serve our colleagues and communities.

Take a stand on key internal issues that matter to you.

Move the needle on equity and inclusion within a leading Planned Parenthood affiliate.

Interesting work in a dynamic environment with a team who is dedicated to the mission.