Onboarding Manager

Position Title: Onboarding Manager

Position Location: Remote - work virtually from anywhere in the United States

Salary

DLB recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates.

Job Summary

The Onboarding Manager is a seasoned professional responsible for managing, optimizing, and continuously improving DLB's employee onboarding programs, systems, and processes. This position serves as the primary owner of the onboarding function, ensuring consistent, efficient, and engaging experience for all new hires while supporting organizational growth and operational excellence.

The Onboarding Manager partners closely with Human Resources, Talent Acquisition, Operations, Hiring Managers, Information Technology, and departmental leadership to oversee onboarding execution, maintain program effectiveness, monitor performance metrics, and identify opportunities for process enhancement. This role evaluates existing onboarding workflows, drives continuous improvement initiatives, manages onboarding technologies and resources, and ensures alignment with organizational goals, compliance requirements, and employee experience objectives.

The Onboarding Manager will be self-directed on day-to-day work and receives high level instruction on new projects, tasks or assignments. Will execute and lead teams and projects, tasks or assignments of complex scope.  May coordinate activities of other personnel.

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

Essential Functions

Onboarding Program Ownership & Continuous Improvement

• Manage and maintain the organization's onboarding programs, systems, workflows, and resources.

• Evaluate onboarding effectiveness through employee feedback, retention metrics, engagement data, and stakeholder input.

• Identify process inefficiencies and implement improvements that enhance employee experience, operational efficiency, and organizational consistency.

• Serve as the subject matter expert for onboarding processes, systems, and best practices.

• Ensure onboarding programs remain aligned with organizational objectives, workforce needs, and company culture.

• Manage onboarding-related technology platforms, documentation repositories, workflows, and reporting tools.

• Lead continuous improvement initiatives and automation efforts to increase scalability and efficiency.

• Establish and monitor key performance indicators (KPIs) to measure onboarding effectiveness and business impact.

Employee Experience & Integration

• Serve as a culture ambassador, ensuring onboarding experiences reflect company values, operating principles, communication standards and commitment to being easy to do business with.

• Oversee the end-to-end onboarding experience from offer acceptance through successful integration into the organization.

• Ensure all onboarding activities are completed accurately, consistently, and within established timelines.

• Monitor employee onboarding milestones and identify opportunities to improve engagement, productivity, and retention.

• Support the development of positive first impressions and meaningful employee connections throughout the onboarding process.

• Serve as a primary escalation point for onboarding-related questions, concerns, and process issues.

Cross-Functional Coordination

• Partner with Hiring Managers to ensure onboarding activities support department-specific needs and performance expectations.

• Coordinate with Human Resources, Information Technology, Payroll, Security, Facilities, and Operations to ensure onboarding readiness.

• Support a diverse workforce spanning multiple business units, disciplines, operational teams, and geographic locations.

• Ensure required equipment, systems access, training assignments, and documentation are completed before employee start dates.

• Facilitate communication and collaboration among stakeholders to deliver a seamless onboarding experience.

Systems Administration & Process Governance

• Manage onboarding workflows within Rippling HRIS, applicant tracking systems, learning management systems, and related platforms.

• Monitor system performance and recommend technology enhancements to improve efficiency and user experience.

• Maintain onboarding documentation, templates, standard operating procedures, and process maps.

• Ensure process consistency and adherence across all business units and departments.

Team Leadership & Development

• Directly supervise and develop a team of Onboarding Specialists.

• Establish performance expectations, service standards, and accountability measures.

• Provide coaching, mentorship, training, and career development support.

• Conduct workload planning and resource allocation.

• Foster a culture of responsiveness, operational excellence, collaboration, and continuous improvement.

Reporting, Analytics & Performance Management