Onboarding / Security Engineer (WFH)

We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on ** onboarding, security tool deployment, environment discovery, and documentation **, working closely with internal teams and client stakeholders. The ideal for candidates experienced in ** MSP environments, security tools, and cloud/endpoint deployments **.

Key Responsibilities

• Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations
• Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health
• Support the **transition to new managed services plans **, ensuring minimal disruption to business operations
• Deploy and configure **security and managed services tools **, including:

*    Endpoint Detection & Response (EDR) 

*    SOC/SIEM solutions 
*    Web and DNS protection tools 
*    Microsoft 365 security tools 

• Install and manage solutions such as:

*    Backup and monitoring tools 

*    Microsoft Defender, Azure AD, and email security platforms 
*    RMM tools (e.g., Datto, Kaseya) 
*    PSA/helpdesk tools (e.g., ConnectWise) 

• Create and update **technical documentation **, including:

*    Workstation build checklists 

*    Employee onboarding/offboarding processes 

• Participate in handoff sessions to ensure service desk readiness and ongoing client support
• Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility
• Manage **service and project tickets **, ensuring timely updates and resolution
• Collaborate with teams to ensure smooth IT transitions and secure environments

Requirements

• Strong communication skills (written and verbal)

• Excellent time management and organizational skills

• Ability to multitask in fast-paced environments

• Strong problem-solving mindset and attention to detail

• Team-oriented with the ability to collaborate across functions

Technical Skills:

• Strong knowledge of Microsoft 365 services
• Basic to intermediate knowledge of:

*    Active Directory & Group Policy 

*    DNS and networking fundamentals 

• Experience with:

*   **RMM tools** (Datto, Kaseya) 

*   **PSA tools** (ConnectWise) 
*    Email security (Microsoft Defender, Mimecast) 

• Understanding of endpoint, network, and security technologies

Experience Required

• At least 1 year of experience in an MSP environment
• Hands-on experience deploying:

*    EDR, SIEM, MFA, MDM, antivirus, and access control solutions 

• Experience with **virtualization and cloud platforms **:

*    VMware, Hyper-V, AWS, or Azure 

• Familiarity with:

*    Microsoft Defender (email protection) 

*    RMM tools (Kaseya VSA, Datto RMM)

Nice to Have:

• Experience with:
• Dark web monitoring tools
• MFA solutions (Microsoft, DUO)
• Web/DNS protection tools (e.g., Cisco Umbrella)
• EDR solutions (e.g., SentinelOne)

Benefits

• HMO
• Work From Home (WFH) setup
• Government-mandated benefits
• Opportunity to gain global exposure working with international clients
• Strong focus on career growth and professional development