Onboarding / Security Engineer (WFH)

We are looking for IT professionals to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on ** onboarding, security tool deployment, environment discovery, and documentation , working closely with internal teams and client stakeholders. The ideal for candidates experienced in MSP environments, security tools, and cloud/endpoint deployments **.

Key Responsibilities

• Communicate regularly with clients, onboarding teams, project managers, and internal stakeholders to provide updates and recommendations

• Perform environment discovery and assessments using diagnostic tools; document findings and evaluate security, performance, and overall health

• Support the **transition to new managed services plans **, ensuring minimal disruption to business operations

• Deploy and configure **security and managed services tools **, including:

  • Endpoint Detection & Response (EDR)
  • SOC/SIEM solutions
  • Web and DNS protection tools
  • Microsoft 365 security tools

• Install and manage solutions such as:

  • Backup and monitoring tools
  • Microsoft Defender, Azure AD, and email security platforms
  • RMM tools (e.g., Datto, Kaseya)
  • PSA/helpdesk tools (e.g., ConnectWise)

• Create and update **technical documentation **, including:

  • Workstation build checklists
  • Employee onboarding/offboarding processes

• Participate in handoff sessions to ensure service desk readiness and ongoing client support

• Coordinate with vendors and third-party providers to resolve issues and ensure system compatibility

• Manage **service and project tickets **, ensuring timely updates and resolution

• Collaborate with teams to ensure smooth IT transitions and secure environments

Requirements

• Strong **English ****communication skills **(written and verbal)

• Excellent time management and organizational skills

• Ability to multitask in fast-paced environments

• Strong problem-solving mindset and attention to detail

• Team-oriented with the ability to collaborate across functions

Technical Skills:

• Strong knowledge of Microsoft 365 services

• Basic to intermediate knowledge of:

  • Active Directory & Group Policy
  • DNS and networking fundamentals

• Experience with:

  • **RMM tools **(Datto, Kaseya)
  • **PSA tools **(ConnectWise)
  • Email security (Microsoft Defender, Mimecast)

• Understanding of endpoint, network, and security technologies

Experience Required

• At least 1 year of experience in an MSP environment

• Hands-on experience deploying:

  • EDR, SIEM, MFA, MDM, antivirus, and access control solutions

• Experience with **virtualization and cloud platforms **:

  • VMware, Hyper-V, AWS, or Azure

• Familiarity with:

  • Microsoft Defender (email protection)
  • RMM tools (Kaseya VSA, Datto RMM)

Nice to Have:

• Experience with:
• Dark web monitoring tools
• MFA solutions (Microsoft, DUO)
• Web/DNS protection tools (e.g., Cisco Umbrella)
• EDR solutions (e.g., SentinelOne)

Benefits

• Work From Home (WFH) setup
• Opportunity to gain global exposure working with international clients
• Strong focus on career growth and professional development