Posted 3 months ago

Online Reservation Specialist – Fully Remote

SeattleRemoteFull-time

AI Summary

A fully remote Online Reservation Specialist assists clients with hotel and resort bookings, manages reservation details, and ensures accurate, smooth booking processes while communicating with clients and suppliers.

About this role

Job Title: Online Reservation Specialist – Fully Remote

About Us:

We create seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. Whether it’s a luxury escape, romantic getaway, or family vacation, we’re committed to exceptional service and personalized planning from start to finish.

Position Overview:

We are seeking a highly organized and detail-oriented Online Hotel Reservationist to join our fully remote team. In this role, you’ll assist clients with hotel and resort bookings, manage reservation details, and ensure an accurate and smooth booking process. If you enjoy hospitality, customer service, and working behind the scenes to make travel dreams come true, this role is for you.

Key Responsibilities:

Assist clients with booking hotels, resorts, and other accommodations through online platforms

Research and recommend lodging options based on destination, budget, and preferences

Process reservations, updates, and modifications accurately and efficiently

Maintain organized records of bookings, client requests, and confirmations

Communicate professionally with clients and supplier partners via email, phone, and chat

Stay informed on hotel promotions, cancellation policies, and destination trends

Collaborate with team members to ensure client satisfaction throughout the booking process

Qualifications:

Previous experience in hotel booking, hospitality, or customer service preferred

Excellent communication skills and a client-focused attitude

Strong attention to detail and ability to manage multiple bookings at once

Proficient in using online systems, booking platforms, and digital communication tools

Ability to work independently in a remote environment

Must be 18 years or older with access to a computer and reliable internet

Interest in travel and helping others plan comfortable, memorable stays

What We Offer:

Fully remote work with flexible scheduling

Training and development opportunities in the travel and hospitality industry

Supportive team environment with growth potential

Access to professional booking tools and supplier resources

Incentive opportunities and travel perks

Skills

Chat PlatformsCustomer Relationship Management (CRM)EmailMicrosoft OfficeOnline Booking PlatformsPhone SystemsProperty Management Systems (PMS)Remote Collaboration Tools