Openings on IVR Quality Analyst

Openings on IVR Quality Analyst

Greetings for the day!

My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.

Title: IVR Quality Analyst

Location: Alpharetta, GA/Middle town, NJ

Duration: 6 to 12 months

Interview: Phone and Skype

Job description:-

·Lab Build & Maintenance

·Procure, install and configure Lab equipment across platforms

·IVR Platforms – Avaya, Cisco, Genesys

·Operating System – Linux, Windows, VMware

·Tools – Monitoring tools, configuration tools and performance test tools

·Automation tools across above platforms

·Build lab environments

·Manage change control of lab environments through certification cycles

·Certification strategy including validation of requirements, design

·Provide and justify effort estimates

·Configuring lab and environments for Testing

·Designing and Developing Certification Tools and Automation

·Creating Certification plan and underlying test plans

·Documenting strategy, review and editing

·Escalate technical and project issues to Project Manager

·Report project status to Project Manager

·Provide technical support during deployment in Production

·Assist with technical interviews of prospective team "

Qualifications

Graduation

Additional Information

All your information will be kept confidential according to EEO guidelines.