Operational Resilience Analyst

Overview

Job Role: Operational Resilience Analyst

Salary: £47,000 - £52,000 + 6% performance bonus

Working Location: Milton Keynes / London, Hybrid working

Employment Type: Full Time, Permanent

Closing Date: 16th October 2026

Job Summary:

At NHBC, operational resilience is fundamental to protecting our customers, supporting our people and ensuring our critical business services continue to perform when they are needed most.

As our Operational Resilience Analyst, you'll play an important role in supporting and enhancing our operational resilience framework. Working alongside the Operational Resilience Manager and colleagues across Technology, Risk and the wider business, you'll help ensure resilience is embedded into everyday operations, enabling NHBC to prepare for, respond to and recover from disruption.

This is an excellent opportunity for someone looking to develop their expertise in operational resilience while working in a collaborative environment where your work will have real business impact.

What You'll Be Doing

You'll support the continued development and operation of NHBC's operational resilience framework by:

• Maintaining documentation for Important Business Services, including end-to-end process mapping, critical dependencies and operational vulnerabilities.
• Supporting Business Impact Analysis activities, helping to define impact tolerances, recovery priorities and supporting resilience evidence.
• Coordinating and supporting resilience scenario testing, business continuity exercises and lessons learned activities, ensuring actions are tracked through to completion.
• Identifying operational resilience risks, issues and control weaknesses, supporting remediation activities and escalating where appropriate.
• Producing resilience dashboards, management information and reports to support governance forums, regulatory reporting and senior decision-making.
• Maintaining resilience policies, standards, procedures and documentation, helping embed business continuity, crisis management and incident response practices across the organisation.
• Working closely with Important Business Service Owners, Technology, Operations, Risk and third-party suppliers to coordinate workshops, governance activities and resilience reviews.

What We're Looking For

You'll have experience supporting operational resilience, business continuity, operational risk or control activities within a regulated environment and be keen to develop your career in a growing resilience function.

You'll also bring:

• Experience documenting important business services, business processes, critical dependencies and operational risks.
• An understanding of Business Impact Analysis, impact tolerances, resilience testing, business continuity and incident response.
• Knowledge of operational resilience frameworks and standards, including ISO 22301 and PRA/FCA operational resilience guidance.
• Experience supporting risk assessments, issue management, resilience reporting and governance activities.
• Exposure to third-party, supplier or outsourcing risk within an operational or assurance environment.
• An understanding of operational risk management and experience working within a three lines of defence model, ideally in a first-line role.
• Experience supporting change, transformation or technology-enabled services, with an appreciation of how resilience should be embedded throughout delivery.
• Confidence producing management information and using data to provide meaningful resilience insight.
• Strong analytical, organisational and problem-solving skills, with the ability to assess risks across people, process, technology and third-party dependencies.
• Excellent communication and stakeholder management skills, with the confidence to build relationships across business, technology and risk teams and present information clearly to a range of audiences.

Why Join NHBC?

This is an opportunity to build your career within an organisation where operational resilience is a strategic priority. You'll work on meaningful initiatives that protect critical services, collaborate with experienced professionals across the business and help shape the maturity of NHBC's resilience capability.

In return, you'll benefit from flexible hybrid working, a supportive and collaborative environment, excellent professional development opportunities and the chance to make a genuine impact across the organisation.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

We are a Disability Confident organisation committed to fair and inclusive recruitment. Our first step is to review applications to ensure candidates meet the essential criteria for the role. We assess skills, experience, and potential objectively, and provide support or reasonable adjustments where needed. Candidates who meet the criteria will progress to the next stage.

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