Operations Associate

About you:

You're early in your career (recent graduate or up to 2 years of experience) and you can't look at a manual process without wanting to automate it. You use AI every day, and you've already used it to solve real problems and build your own tools. You're organized, curious, comfortable working with people across teams, and eager to learn fast.

About the Role:

You'll work directly with our Director of Business Operations as an apprentice, partnering with most departments across the company. Your mandate is to make WITHIN run better: own key operational processes, find what's slow or manual, and fix it with automation and AI.

Responsibilities include but are not limited to:

• Automate existing processes and design new ones using AI and no-code tools
• Partner with departments across the company to map, optimize and standardize their workflows
• Act as a point of contact for internal stakeholders, gathering requirements and following through to resolution
• Coordinate cross-department projects end to end: timelines, follow-ups and Asana hygiene
• Build and maintain operational reporting and dashboards (SaaS spend, headcount, attendance, renewals)
• Write and maintain documentation and SOPs so processes are clear, repeatable and scalable
• Support finance operations: expense reconciliation, invoice routing and purchase approvals
• Own special projects and solve problems as they come up
• Manage vendors, procurement and SaaS tools: administration, access, renewals, license audits and spend tracking

Requirements

• 0–2 years of experience; recent graduates welcome (Industrial Engineering, Business or similar)
• Daily AI user with a track record of solving real problems with it (show us something you've built)
• Strong problem-solving skills and attention to detail
• Comfortable with ambiguity and shifting priorities
• Good English, written and spoken
• Able to work fully onsite in our Bogotá office
• Nice to have: basic scripting, Asana, Zapier or Make

Our interview process includes, but is not limited to the following:

• English, Excel and Typing Test
• AI test

We offer a competitive salary and benefits based on education, experience, and skills level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly Phone Stipend
• Comprehensive Medical, Dental, and Vision insurance options
• 401(K) plan with matching
• Dog friendly office
• Hybrid work opportunity
• Professional Development Program
• Bonus Perk - $50/week Seamless allowance

We offer a competitive salary and benefits based on ability level, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Professional Development Program
• This is a fully in-office role. Candidates must be available to work on-site five days a week. (Based in SPECIFIC CITY)