Operations Associate (Mandarin Required)

Position Overview

The Operations Associate supports the Operations Director in coordinating daily retail operational activities, consolidating field reports, tracking action items, and maintaining accurate documentation. The role helps ensure timely communication and execution across stores, field leadership, and corporate departments.

This is an operations coordination and administrative support role, not a field management or independent decision-making position. The Operations Associate follows up on assigned priorities, identifies delays and reporting gaps, and escalates matters requiring management direction or approval.

Job Responsibilities

1. Daily Operations Coordination

a. Coordinate daily operational requests and follow-ups on behalf of the Operations Director.
b. Liaise with Regional, District, and Store Managers on assigned priorities.
c. Prepare meeting agendas, notes, and action-item trackers.

2. Reporting & Data Management

a. Collect and consolidate store and field reports, including sales, labor, staffing, and compliance data.
b. Maintain dashboards, trackers, and reporting templates.
c. Flag missing submissions, discrepancies, and overdue updates.

3. Project & Initiative Support

a. Track milestones and deliverables for new store openings and operational initiatives.
b. Coordinate status updates and cross-team dependencies.
c. Escalate delays, unresolved issues, and implementation risks.

4. Store Operations Follow-Up

a. Track store inspection findings, corrective actions, and issue resolution.
b. Coordinate store visits, operational reviews, and related documentation.
c. Follow up with responsible owners to confirm closure evidence.

5. Cross-Functional Coordination

a. Coordinate requests among Operations, HR, Finance, Merchandising, Logistics, IT, and Store Development.
b. Communicate approved operational updates and process changes.
c. Escalate decisions or conflicts requiring functional owner approval.

6. Documentation & Administrative Support

a. Maintain organized operational files, SOP records, correspondence, and meeting materials.
b. Prepare presentations, spreadsheets, calendars, and travel arrangements as assigned.
c. Protect confidential information and complete other assigned support duties.

Qualifications

• Education: Associate’s or bachelor’s degree in Business Administration, Operations Management, or related field preferred.
• Professional Experience: 1–3 years in operations coordination, retail support, administration, or similar roles; multi-location retail experience preferred.
• Knowledge & Skills: Proficiency in Excel, Word, PowerPoint, and Outlook; reporting, documentation, data consolidation, and tracking skills. English/Chinese bilingual ability preferred.
• Core Competencies: Organization, attention to detail, follow-through, communication, accountability, discretion, adaptability, and escalation judgment.

Compensation

• $22-$25 per hour
• Quarterly Performance Bonus: This position is eligible for a quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.

Benefits

• 401(k) & 401(k) matching - subject to the eligibility requirements
• Paid Sick Leave
• Employee discount
• Health insurance
• Paid Time Off

Job Type: Full-Time (On-Site)

Language Requirement: Proficiency in Mandarin and English is required

About TESO Group

Founded in 2017 in New York, TESO Group is an Asian-inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.