Operations Coordinator

The Operations Coordinator supports all Operations Officers in the Unit for smooth running of the day-to-

day operations and an exceptional client service to ensure proper execution of the pest management

services as per Boecker® standards.

JOB RESPONSIBILITIES

Boecker® Operations Coordinator is held accountable for the below job responsibilities:

 Implement the standards set in Boecker® Operations Manual.

 Confirm scheduled appointments one day in advance in coordination with the operations

officers/senior officers.

 Receive technicians’ feedback after treatment, take notes, handle data filtration, prepare reports and

circulate data in correct channels when needed.

 Suggest improvements for reports and forms based on client’s feedback.

 Update the sanitation and proofing recommendations’ list that is shared with clients upon delivering

reports.

 Identify cases where recurrent infestation and/or lack of cooperation by the client requires follow-

up action by the Operations Manager.

 Assist in organizing training sessions.

 Answer clients’ inquiries regarding services, complaints and technical issues.

 Assist in coordinating and following up with clients on sanitation and proofing recommendations.

 Provide feedback for technicians regarding clients’ problems.

 Assist in checking the Treatment Reports and report any negative finding.

 Handle effective system data entry, electronic filing and archiving system.

 Represent Boecker® in exhibitions, forums, and other events.

Requirements

 Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.

 At least 1-year experience in relevant field.

 Proven experience in customer service or a similar role.

 Excellent communication skills, both written and verbal.

 Strong problem-solving abilities and attention to detail..

 Proficiency with customer service software, databases, and tools