Operations Cost & Performance Manager

Role Overview

The Operations Cost & Performance Manager is a key role within the Logistics team, responsible for the financial and performance control of Mumzworld's operations and logistics function.

The role owns cost analysis and optimisation, month-end financial control, operational KPI management, capacity and budget planning, and vendor cost strategy. Most importantly, it turns analysis into implemented savings and measurable performance improvement.

The ideal candidate combines strong financial and analytical skills with a practical, delivery-focused mindset, and thrives in a fast-paced, high-growth e-commerce environment.

What You'll Be Doing

Cost Analysis & Optimisation: Analyse logistics and operations costs to understand key cost drivers such as fuel, materials, and manpower, as well as variances and inefficiencies. Identify and quantify savings and efficiency opportunities, and present them as clear business cases.

Optimisation & Automation Projects: Lead or steer projects arising from cost analysis through to implementation. This includes automation initiatives that improve cost tracking, reporting accuracy, visibility, and efficiency.

Financial Control: Prepare and coordinate month-end cost accruals for operations, ensuring costs are captured accurately and in the correct period.

Performance Management: Prepare monthly operations KPIs against targets, analyse variances, and recommend corrective actions. Coordinate the design and disbursement of performance-based spot incentives with operations managers.

Manpower & Capacity Planning: Calculate manpower requirements across departments, particularly for peak periods, balancing volume requirements against cost.

Vendor Strategy & Risk Management: Track courier loads and volumes to balance business-continuity risk against cost. Analyse and negotiate proposed costs for new vendors, and coordinate contract finalisation with Legal and relevant departments.

Budget Setting: Model and analyse budgets for new projects, expansions, and operational initiatives, using scope and cost-trend analysis to guide budget requirements.

How Success Is Measured

Savings Delivered: Identified savings are quantified and delivered, and optimisation projects are implemented on plan.

Financial Accuracy: Month-end accruals are accurate, complete, and on time.

Performance Visibility: The monthly KPI scorecard is delivered on time with variance commentary, and corrective actions are tracked to closure.

Balanced Planning: Manpower plans balance peak-volume requirements with cost, and vendor dependency risk is reduced while meeting cost objectives.

Budget Quality: Budgets for new initiatives are modelled accurately and approved without material rework.

What You'll Need

Experience

The Foundation: 5–7 years of experience in operations or logistics cost control, operations finance, or operational excellence, including some team or project leadership.

The Background: Experience in e-commerce, last-mile delivery, or warehouse operations is preferred.

The Track Record: Proven ability to convert analysis into implemented initiatives, working across operations, finance, and vendors. Strong negotiation and vendor-management capability.

Qualification

Education: Bachelor's degree in Business, Finance, Engineering, Supply Chain, or a related field.

Analytical & Technical Capability: Strong analytical and financial modelling skills, including advanced Excel, and comfort with cost accounting concepts such as accruals and variance analysis. Experience with cost-tracking automation or BI tools, and working knowledge of ERP systems such as NetSuite, are a plus.

Mindset & Skills

Analytical Excellence: Highly detail-oriented, with the ability to find the real drivers behind costs and performance and translate them into clear recommendations.

Delivery Focus: Does not stop at the analysis. Drives initiatives through to implementation and measurable results.

Commercial Negotiation: Confident negotiating with vendors and balancing cost, service, and risk.

Collaboration: Strong communication skills, with the ability to work effectively across Operations, Finance, Procurement, Legal, and external partners.

Leadership Attributes

Cost Discipline Champion: Proactively identifies opportunities to reduce cost, strengthen controls, and improve operational efficiency.

People & Project Leader: Guides and supports the Operations & Logistics Coordinator, and leads cross-functional projects to successful delivery.

Why This Role Matters

Operations and logistics are among the largest cost areas in any e-commerce business. The Operations Cost & Performance Manager will play a critical role in making Mumzworld's operations more efficient, better controlled, and more scalable, directly improving profitability and customer delivery performance.

This is an opportunity to own the numbers behind operations, lead optimisation and automation projects, and shape how a fast-growing e-commerce business plans, measures, and manages its operational performance.

Who You Are

You are an analytical, commercially minded operations finance professional who enjoys getting to the bottom of costs and turning insights into action.

You combine strong financial knowledge with a practical, delivery-focused mindset, and you are excited about using data, automation, and collaboration to create meaningful business impact.