Posted 28 months ago
Operations Executive
BangkokOn-siteFull-time
AI Summary
Handles front desk duties, customer service, and system administration for a language learning company, ensuring SLA commitments and smooth application operations.
About this role
- To be the face of our brand; to adhere to front desk duties and maintain a thorough knowledge of the company’s products.
- To deliver on service-level-agreement (SLA) commitments made to customers and assist with renewal packages.
- Troubleshooting of application issues (i.e. Class-in application); to work with internal teams and provide solutions.
- System administration of applications (i.e. Class-in and ZOHO) such as users access and CRM account management.
- To process tasks and operational-related matters within Blended-Learning teams via tickets and projects.
- Ability to triage and prioritize caseload considering urgency, possible consequences, and service quality.
- Ensure all systems are operating smoothly and take ownership for progression of own caseload. (i.e. replacement classes)
Skills
Blended Learning PlatformsClass-inCRMService Level AgreementsTicketing SystemsTroubleshootingUser Access ManagementZoho
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.