Posted 1 month ago
Operations Manager
AI Summary
Builds and leads a new operations team to deliver service at customer sites, managing staffing, safety, quality and reliability while expanding accounts. Requires substantial travel and hands-on coordination with equipment and customer staff.
About this role
About the company
Our client is an industrial technology company.
The role
Raydar is recruiting for this role on behalf of our client. Build and lead a new operations team from scratch, taking responsibility for service delivery once customer rollouts are complete. The role blends people management, safety and quality oversight, and hands-on coordination at customer sites, and it suits someone who enjoys creating structure where none exists. Substantial travel is part of the job.
What you'll do
- Lead the performance of active customer engagements, watching key metrics, service commitments, reliability, safety and quality.
- Hire, onboard, train and manage a team of operators, including shift patterns, staffing plans and coaching.
- Expand customer accounts from small starting deployments to considerably larger ones while holding operating standards steady.
- Spend extended periods at customer locations to keep work running smoothly and build strong client relationships.
- Help stand up a new local base of operations by arranging facilities, vendors, tooling and day-to-day working routines as an early team member.
Requirements
What we're looking for
- 5 to 10 years of operations management experience, ideally in technology-driven or industrial settings.
- Experience launching new offerings or establishing operations in a fast-moving company.
- A record of managing, training and developing shift-based teams.
- Comfort working hands-on alongside equipment, operators and customer staff.
- Ability to thrive in ambiguity and build processes from the ground up.
- Based in Austin, Texas.
- Willingness to travel out of state for extended on-site stays at customer locations.
Benefits
Location and work model
- Austin, Texas, United States
- Hybrid: 2 to 3 days per week in the office
- Substantial travel to customer sites required
- Full-time
Skills
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