Posted 3 months ago
Operations Manager – Last Mile / XL Delivery (Amazon DSP)
AI Summary
Operations Manager leading daily last-mile and XL delivery operations, overseeing drivers and dispatch, and driving on-time performance, safety, and efficiency.
About this role
Operations Manager – Last Mile / XL Delivery (Amazon DSP)
ForthRight Strategies, LLC is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community.
Location Address: HAT2 at 7520 Factory Shoals Rd, Austell, GA 30168
Drive with us – Apply Today!
About the Role
We are a growing Delivery Service Partner operating large-item deliveries for Amazon XL. We are seeking an experienced Operations Manager to lead daily delivery operations, manage drivers and dispatch, and drive performance across safety, customer experience, and efficiency.
Responsibilities
Oversee daily delivery operations (10–50 routes)
Manage dispatch team and route supervisors
Ensure on-time delivery and route completion
Monitor KPIs (on-time %, damage rate, customer satisfaction)
Handle escalations and operational issues
Manage driver performance and staffing
Improve efficiency and reduce costs
Qualifications
Requirements
3+ years in logistics, delivery, or operations management
Experience managing teams (20+ employees preferred)
Strong leadership and communication skills
Ability to work early mornings, weekends, and holidays
Experience with last-mile delivery preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
