Operations Manager - Process & Automation
AI Summary
Operations Manager - Process & AutomationWe’re looking for an experienced Operations & Automation Manager to help us design, implement, and automate the operational backbone of a growing tech company.This role is for someone who not only maps and improves processes, but can also build them hands-on using automation tools.
About this role
Operations Manager - Process & Automation
We’re looking for an experienced Operations & Automation Manager to help us design, implement, and automate the operational backbone of a growing tech company.
This role is for someone who not only maps and improves processes, but can also build them hands-on using automation tools. You’ll bring clarity to how we work, define ownership and decision-making using frameworks like RACI and DACI, and turn operational concepts into scalable, working systems.
If you enjoy turning chaos into structure - and structure into automation - this role is for you.
What you’ll do
Design, implement, and continuously improve end-to-end operational processes across teams.
Translate business needs into clear workflows, responsibilities, and decision paths (using frameworks like RACI / DACI).
Build and maintain automations yourself - from simple workflows to more complex, cross-tool processes.
Identify manual, repetitive, or error-prone activities and replace them with scalable automated solutions.
Select, configure, and optimize operational tools (e.g. Make, Zapier, n8n, internal dashboards).
Ensure processes are not only designed, but actually adopted - through documentation, training, and clear ownership.
Partner closely with leadership to turn company goals into practical operational systems.
Improve cross-team collaboration by defining interfaces, handoffs, and responsibilities.
Track operational performance, define success metrics, and iterate based on data and feedback.
Act as a hands-on problem solver, removing operational bottlenecks and enabling teams to work more effectively.
What we’re looking for
Proven experience in an Operations Manager / Business Operations / Operational Excellence role.
Strong hands-on experience with process automation tools (e.g. Make, Zapier, n8n or similar).
Ability to go beyond mapping processes - you can build, test, and iterate on them yourself.
Practical knowledge of responsibility and decision-making frameworks such as RACI and DACI.
Experience working with data, dashboards, or analytics to monitor operational performance.
Strong systems thinking: you understand how people, processes, and tools interact.
Excellent communication skills - able to turn complex processes into clear, actionable guidance.
High ownership mindset, comfortable driving change and ensuring accountability.
Experience in a fast-growing or scaling organization is a strong plus.
Comfortable working in a bilingual environment (Polish B2+, English B2+).
What we offer
8500 - 14500 PLN net + VAT monthly, B2B
100% remote setup and flexible hours
Private medical care, life insurance, and Multisport 🏃♂️➡️
Referral bonuses
Equipment of your choice (MacBook by default)
Interesting, challenging projects - we only take on the ones we believe in :-)