Operations Manager - Swanson

Operations Manager

Lead operations that keep communities moving!

Join Ritchies, one of New Zealand’s leading transport providers, and take ownership of operations at our Swanson depot. This is a hands-on leadership role where you will lead a large team, drive performance, and ensure safe, reliable service for the community.

About the role

• Oversee daily depot operations including rostering, bus dispatch, and compliance

• Lead, coach, and support a team of 235 staff across driving, cleaning, and yard functions
• Manage a fleet of 180 plus vehicles, ensuring operational readiness and efficiency

• Drive Health, Safety & Wellbeing initiatives and ensure all incidents are managed and reported promptly
• Manage recruitment and onboarding of drivers in partnership with the People Team
• Monitor performance data, identify trends, and implement improvements
• Collaborate with internal teams and external contractors to deliver service excellence
• Respond to customer queries and resolve issues in a timely manner

About you

You are a confident, practical leader who thrives in a fast-paced operational environment and can lead at scale.

You bring:

• Proven leadership experience managing large teams in operations, logistics, or transport

• Ability to plan, prioritise, and make decisions under pressure
• Problem-solving skills and attention to detail

• A data-driven mindset with solid tech capability

• A commitment to safety and continuous improvement

Desirable: Experience in public transport or a similar large operational environment.

Why join us?

At Ritchies, we’re passionate about connecting communities and delivering safe, reliable transport.

You’ll enjoy:

• Lead a high-impact operation with 200+ staff and a large fleet
• Strong team culture in a well-established national business
• Career growth opportunities within a growing organisation
• Stable, senior leadership role with real influence

How to apply

If you’re ready to take the next step in your career and make a real impact, click Apply Now and submit your CV and cover letter.

Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application.