Operations Specialist

· Performance Analysis & Reporting: Collect and analyze last-mile delivery data to monitor KPIs, identify trends, and deliver data-driven reports for management decision-making.

· Process Optimization: Evaluate workflows across pickup, sorting, dispatch, and delivery to recommend cost-saving process improvements and standardize regional procedures.

· Logistics & Resource Planning: Oversee daily route assignments, resource allocation, and scheduling to meet fluctuating demand and maintain continuity during peak periods.

· Cost Control: Analyze logistics expenses—including transportation and labor—to identify cost-reduction opportunities and assist with budget planning.

· Cross-Functional Collaboration: Partner with dispatch, warehouse, and customer service teams to resolve bottlenecks, align workflows, and execute logistics projects.

· Industry Benchmarking: Research industry standards and benchmark internal performance to identify strategic efficiency improvements.

Requirements

Bachelor’s degree in Operations Management, Organizational Management or a related field with relevant operational coursework.

Ready to be part of a growing, innovative team? Explore our current job openings and apply today!

How to Apply

Interested candidates are invited to submit their resume and cover letter to

Email: hr@swiftx-express.com

We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law. We will assign different supervisors to oversee various tasks, with on-the-job training provided through a rotational approach

Benefits

· 7 PTO days

· 5 Paid Sick Leave Days

· 6 Paid Holidays

· 401K 100% Matching up to 2%

· Up to 70% Medical insurance, 100% Dental and Vision Insurance

About SwiftX, Inc.

SWIFTX Inc. is a U.S.-based express delivery and logistics company specializing in reliable, technology-driven final-mile delivery solutions for the growing e-commerce market. We support retailers, carriers, and businesses with efficient package delivery, transportation, and logistics services across major metropolitan areas.

Position Summary

SwiftX Inc. is seeking an Operations Specialist. The role focuses on analyzing operational performance, supporting strategic execution of delivery workflows, and contributing to management-level decision processes involving efficiency, cost optimization, and service quality improvement.