Operations Supervisor

Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination

Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets

Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated

Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses

Directly supervise and coach the staff, providing guidance, feedback, and professional development

Collaborate with HR, Recruiting, and Safety teams to execute hiring plans,maintain adequate staffing levels, and investigate and resolve employee concerns

Build a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports

Identify and develop high-potential team members for advancement opportunities

Champion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements

Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation

Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded

Respond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution

2+ years of experience maintaining client relationships and managing accounts in an operational setting

2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)

2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries

Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership

Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)

Experience in K-12 transportation or working with school district customers

Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)

Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines

Demonstrated track record of developing direct reports and building high-performing supervisory teams

Strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization