Operations Support Associate (Email Support)

Make a Global Impact with Your Problem-Solving Skills!

Are you curious, tech-savvy, and love solving problems? At goFLUENT Philippines, we’re not just filling seats—we’re looking for critical thinkers and investigators who want to make a real difference for professionals around the world.

Here, you won’t just answer tickets—you’ll dig deep, identify patterns, and collaborate with international teams to ensure a smooth, seamless, and impactful digital learning experience.

What You’ll Do:

• Investigate, conduct root cause analysis, and resolve platform and technical issues reported by learners, trainers, or internal teams.

• Troubleshoot lesson access, scheduling, tools, and system errors.

• Monitor platform performance and proactively prevent disruptions.

• Collaborate with IT, Product, and Learning teams to solve complex cases.

• Serve as the first line of support for critical incidents and after-hours issues.

• Document findings and help improve processes.

What We’re Looking For:

• Bachelor’s/College Degree in any field. Fresh graduates are welcome!

• Strong analytical and critical thinking skills; you enjoy digging into issues and finding solutions.

• Experience with support tools, ticketing systems, or monitoring dashboards is a plus.

• Tech-savvy and quick to learn new systems and digital tools.

• Strong written and verbal English communication skills.

• Ability to stay calm under pressure and take ownership of tasks.

• Flexible to work across time zones or provide off-hour support when needed.

• Open to on-site work at Eastwood, Libis, Quezon City.

What We Offer:

• Standard Benefits: Medical & dental insurance, paid vacation & sick leaves, and public holidays.

• Flexible work shifts to support your work-life balance.

• Startup-like, dynamic environment backed by the stability of a Swiss-based company with over 20 years of success.

• Mentorship and fast-track onboarding to set you up for success.

• Learn while you work: Gain exposure to our international business language programs.

• Team-building events and a vibrant, global culture that make coming to work exciting.

Ready to take your skills global? 🌏
Watch our team share what it’s like to work at goFLUENT. 🚀

Eager to learn more? Watch our video to discover goFLUENT in the words of our people worldwide!