Ops Analyst

What would you do?

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
  

• Deliver training to clients on our functionalities and explain how to configure our software

• Resolve doubts on product usage/configuration/etc
  

• Carry out weekly follow up calls with our clients
  

• Escalate product or customer issues that need to be addressed by customer success managers
  

• Create documentation, presentations, user manual and other resources to help clients use the product effectively

• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
  

• Guide the client in incident escalations with the support team.
  

🙌🏼 Your experience has been shaped by

• Recent graduate or professional with up to 6 months of work experience. Strong interest in data analysis and motivated to develop a career in operations, project management, and logistics. Analytical, proactive, and eager to learn, take ownership, and embrace new challenges

• Management of data analysis tools: Excel (Intermediate); G Suite is a plus.

🚀 Your SuperPowers

• Excellent communication and organizational skills

• Be a results-driven person

• Native Spanish and Intermediate English (B2)

• Ability to perform well under high-pressure environments.

• Knowledge of last mile operation or logistics.

• We would extra love it if you have customer-facing experience.

🪄 What we bring to the table

• 🌎 Hybrid Work: Work together as a team.

• 👩🏿‍💻 Flexible hours: We trust your work and skills.

• 🎂 Half day off on your birthday.

• 📚 Access to Educational Budget.

• 🏥Health insurance: Get the attention and care that you deserve. Available in some countries.