Posted 24 days ago

Ops and Transformation Lead

BangaloreHybridFull-time

AI Summary

Leads operational transformation and AI-driven workflow redesign across consulting delivery teams, translating business strategy into measurable initiatives and scaling India operations.

About this role

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices.

Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.

Purpose of job:

The Operations Manager will play a critical role in transforming and driving operational levers to support growth, improve delivery quality, and enable Beghou’s goal to have an AI native workforce. This role will focus on converting business goals into trackable operations initiatives across pyramid optimization, AI enabled workforce transformation and organizational scaling.

Working closely with the India consulting head and the COO office, this individual will act as a cross-functional connector and problem-solver, shaping scalable internal systems that support Beghou’s long-term delivery, talent and growth strategy.

A key aspect of this role will be leading AI-driven workflow transformation across consulting teams by identifying opportunities to embed AI into consulting processes, redesigning workflows, measuring productivity improvements, and establishing frameworks to quantify business impact and ROI.

We'll trust you to:

Strategic Program Ownership

Design and implement operational levers to support delivery health, engagement quality, and India mix goals
Translate leadership strategies into measurable goals and metrics – strategies like India staffing mix and contribution growth, delivery efficiency optimization, utilization balance, and cross-market consistency in quality and role expectations
Support creation of dashboards, operational scorecards, and insights to drive decision-making at partner/solution lead level
Delivery Quality and Engagement Oversight
- Define and track KPIs related to project staffing, team engagement health and optimized models
- Identify and solve for pain points such as orphan staffing, quality gaps, or under-leveraged team members
- Support feedback loop management and escalation paths for cross-location engagements
- AI Workflow Transformation and Productivity Enablement
  - Enable mapping of end-to-end consulting delivery workflows across Behou’s solution areas and identify opportunities to improve speed, quality, and consistency through AI.
  - Design and implement AI-enabled operating models that improve consultant productivity while maintaining delivery quality.
  - Map business maturity models to help drive GTM and value / pricing strategy with an AI enabled workforce
  - Lead measurement initiative: Define and monitor KPIs to measure AI adoption, workflow efficiency, productivity gains, quality improvements, and business impact.
  - Establish and run governance and change management processes to drive sustainable AI adoption across consulting teams.
  - Scaling India Operations
    - Drive initiatives to support India mix shift, including pyramid structuring, skill mapping, and succession planning
    - Analyze and inform staffing coverage models, pod-level growth, and cross-project capacity planning
    - Operational rhythm and process excellence
      - Manage operating rhythm for internal programs and org-wide visibility for progress against strategic goals
      - Establish scalable reporting processes across delivery KPIs, hiring impact, team capability evolution, and coverage metrics
      - Maintain a central view of internal strategic initiatives and ensure alignment across India and U.S. delivery teams

You'll need to have:

Bachelor’s or Master’s degree from a Tier-I or Tier-II institution with a strong academic track record
10+ years of relevant experience in consulting and delivery enablement, in a global services environment
Proven success in driving strategic initiatives related to transformations or global scaling
Functional understanding of GenAI tools and its applications
Experience supporting cross-border teams (especially India/U.S. collaboration) in a matrixed, fast-paced environment
Familiarity with delivery models in life sciences, healthcare consulting, or analytics-driven organizations is preferred
Strong skills in defining, tracking, and interpreting performance metrics, dashboards, and operating scorecards
Excellent stakeholder management skills across senior leadership, delivery teams, and support functions
Strong analytical thinking with the ability to connect strategy to operations
Demonstrated ability to identify inefficiencies and implement scalable, practical solutions
Ability to synthesize ambiguity into clarity and lead through influence, not hierarchy

Skills

AI Adoption MeasurementBusiness Maturity ModelsCapacity PlanningChange ManagementDashboardsDelivery KPIsGenAI ToolsGovernance FrameworksGTM StrategyKPI DefinitionOperational ScorecardsPyramid StructuringSkill MappingStaffing Coverage ModelsSuccession PlanningValue PricingWorkflow Mapping

Ops and Transformation Lead

About this role

We'll trust you to:

You'll need to have:

Skills

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