Order Management Lead

About the Role

We are looking for an Order Management Lead to oversee the end-to-end order lifecycle, from order creation through fulfillment. The role is responsible for ensuring accuracy, efficiency, and seamless coordination across departments, while supporting operational planning and improving order management workflows.

Key Responsibilities

1. Order Management & Execution

• Supervise the end-to-end order processing cycle, ensuring accuracy, completeness, and timely execution.

• Ensure seamless integration between field-generated orders and backend systems for real-time tracking and follow-up.

• Oversee daily order flow and ensure proper documentation, pricing accuracy, and data entry compliance.

2. Cross-Functional Coordination

• Act as the key liaison between Sales, Fleet Operations, and Finance to ensure smooth and synchronized order execution.

• Work closely with OGS Team Leads to align order collection plans with delivery capacities.

• Ensure order details are clearly communicated across all involved departments and accurately reflected in systems.

3. Operational Optimization

• Identify inefficiencies in order management workflows and propose process improvements to increase speed and reduce errors.

• Monitor operational bottlenecks related to order fulfillment and implement corrective actions proactively.

• Collaborate with the Technology team to improve order management tools, mobile applications, and data-tracking systems.

4. Planning & Scheduling

• Support route and resource planning for order collections and deliveries based on order volume and site availability.

• Monitor and adjust scheduling to maximize resource utilization and minimize collection or delivery delays.

5. Performance Monitoring & Reporting

• Track and analyze key performance indicators (KPIs) related to order management, including fulfillment rates, order cycle times, error rates, and delay causes.

• Provide data-driven insights and recommendations to management to support operational decision-making.

• Prepare regular reports and dashboards covering order status, backlogs, and team performance.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.

• 3–4 years of relevant experience in order management, operations, planning, supply chain, or a similar role.

• Strong understanding of order processing and fulfillment workflows.

• Strong coordination and communication skills with the ability to work across multiple departments.

• Good analytical and problem-solving skills.

• Ability to identify operational bottlenecks and implement practical solutions.

• Strong organizational and time-management skills.

• Good knowledge of Microsoft Office, particularly Excel.

• Experience working with ERP, order management, or operational tracking systems is a plus.

• Ability to work effectively in a fast-paced, on-site environment.

Key Competencies

• Order Management & Execution

• Operational Planning

• Cross-Functional Coordination

• Process Improvement

• Data Analysis & Reporting

• Problem Solving

• Team Leadership

• Organization & Follow-up