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Farfetch

Posted 1 month ago

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Order Support Specialist

PT Lisboa, PortugalHybridFull-time

AI Summary

An Order Support Specialist manages purchase orders and delivery tracking for enterprise clients, coordinating with buyers, suppliers, warehouse, and finance teams to ensure smooth order operations.

About this role

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day
LISBON
The FARFETCH office located within the Sítio co-working space network in Lisbon is designed to be a highly flexible and well-connected hub. This is centrally-located workspace close to major business areas, and a vibrant spot.
ROLE
Operations Service Management (OSM) team underpins our path towards creating a support model for all Enterprise-grade Clients using our platform. At the OSM team you will have the opportunity to work with a broad network of stakeholders, from Ops to Commercial areas, Tech and Finance, building a transversal understanding of how the Browns business operates and how it enables the group.

WHAT YOU'LL DO

  • Purchase Order Management:
  • Assist Buyers in writing orders and loading them efficiently in the system;
  • Maintain a process to gather all Master Data for items, often dealing with suppliers;
  • Manage Order Confirmation with suppliers and track cancellations, price changes or amendments that need to be fed through for;
  • Buying review.
  • Deliveries tracking:
  • Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams (ex WH, Buying, Merch);
  • Identify and escalate any late delivery exceptions or deliveries at risk to Buying.
  • Exceptions Management / Query Management:
  • Support Warehouse team handling discrepancies at inbound (ex. Items not on original PO, differences in quantities, differences on master data, etc);
  • Support Accounts Payable (AP) team with Invoice discrepancies;
  • Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team

    • WHO YOU ARE

  • 2+ years experience in Merch or Buying Admin roles or Upstream planning roles;
  • Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc);
  • Comfortable in a dynamic environment and managing wide stakeholder networks;
  • Organised and methodical, preferably with exposure to work environments applying Kaizen methodology;
  • Fluent in English, Italian and French a plus.

    • REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and well-being support and tools;
  • Extra days off, sabbatical program and days for you to give back for the community;
  • Training opportunities and free access to Udemy;
  • Flexible benefits program.

    • Skills

    Delivery TrackingDynamics 365ERPException ManagementOracleOrder Lifecycle ManagementPurchase Order ManagementSAP

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