Orphee Beinoglou - Customer Service Coordinator

At Orphee Beinoglou, we have been connecting people, businesses, and cultures for more than a century, setting the benchmark for reliability, quality and peace of mind.

Our strength is built on experience and driven by progress. Over the decades, we have grown bolder, broader, and stronger, combining our heritage in moving, and fine-art logistics with a forward-thinking approach that embraces customer excellence.

We are looking for a Customer Service Coordinator to join our team at Elefsina, serving as the very first point of contact for our clients and playing a key role in turning enquiries into booked moves.

This is a client-facing role requiring strong commercial acumen, excellent communication skills, and a professional, customer-focused approach. The successful candidate will engage confidently with private clients, corporate stakeholders, and international partners, ensuring a consistent and high-quality client experience.

Responsibilities:

• Act as the first point of contact for enquiries via phone and email, providing prompt, professional, and client-focused support.
• Gather client requirements, coordinate home surveys and prepare and present tailored service solutions and quotations.
• Build strong relationships with private clients, corporate teams and international partners.
• Maintain accurate records of enquiries, follow-up and client interactions in company systems.
• Coordinate closely with internal teams to ensure a smooth transition from initial enquiry to active relocation file.
• Represent the company with professionalism and consistently deliver a high-quality customer experience.

Requirements

• Proficient in MS Office Suite and familiar with Move Management Systems, will consider a plus.
• Strong interpersonal and relationship-building skills, with the ability to communicate effectively with diverse stakeholders.
• Commercially aware, with a strong customer-focused approach and an understanding of the client journey.
• Highly organised, responsive, and able to manage multiple priorities while maintaining accuracy and attention to detail.
• Adaptable and comfortable working in a fast-paced, dynamic environment.
• Collaborative team player with a proactive, professional and solutions-oriented approach.

To qualify for the role, you must have:

• Previous experience in customer service, client relations, sales or another client-facing role.
• Fluent in Greek and English, with excellent verbal and written communication skills.

Benefits

• Competitive remuneration package based on experience.
• Life and medical insurance.
• Provision of technological equipment.
• Excellent career opportunities and learning development.
• Modern and friendly working environment.
• Working within an outstanding Team of experts in a dynamic and fast-growing organization.

Next Steps

If you are interested in the above role, then click to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity, you're eager to explore, don't hesitate – apply today!

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At Orphee Beinoglou we believe in the power of diversity and inclusion to drive innovation and success. We welcome individuals from all backgrounds, experiences, and perspectives to join our team. We are committed to fostering an inclusive work environment where every employee feels valued, respected, and empowered to contribute their unique skills and talents. Embracing diversity not only enhances our workplace culture but also strengthens our ability to tackle challenges and find creative solutions. We invite you to be a part of our diverse and inclusive community, where your differences are celebrated and contribute to the collective excellence of our team.