Posted 3 months ago
Outbound Calling CSR
AI Summary
An outbound calling customer service representative makes high-volume calls to notify individuals of past due payments, resolves account discrepancies, and works toward defined department goals.
About this role
Outbound Calling CSR
- What We Do WITH Employers
We offer Permanent and Executive Search staffing. Serving a broad spectrum of industries and have candidates that are qualified in their fields. We are able to meet the most diverse staffing requirements. All our consultants have been in your "corporate hiring shoes with a mix of agency background". Exceptional recruiters always find the right "fit" regardless of the role they are working on.
Our qualified candidates assume positions covering a wide range of employment areas: Office Administration, Accounting, Engineering, Finance, Customer Service, Call Centre, Human Resources, Information Technology, Sales & Marketing, Logistics, Pharmaceutical, Medical, Legal, Bilingual Services, Retail and Management & Executive Search.
Responsibilities Include (but are not limited to):
- Make OUTBOUND -high volume of calls to individuals notifying them of past due payments
- Provide customer service on collection issues, process and review account adjustments, resolve client discrepancies
- Monitor and maintain assigned accounts
- Provide excellent & considerate customer service to clients and debtors
- Meet defined department goals and activity metrics
- Perform other assigned tasks and duties necessary to support the Outsourcing Department
Qualifications
Qualifications:
- Excellent communication skills
- Goal oriented and committed to excellent customer service
- Ability to prioritize and manage multiple responsibilities
- Experience with customer service
- Experience with accounts receivables, an asset
- French or Spanish, an asset
Additional Information
Please give details as to how you are a direct fit for the role you are applying to
Please provide your salary expectations
Please provide why you left your last job(s)
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.