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Five Star Solutions

Posted 7 days ago

Open

Outbound Survey Representative

CharlotteRemoteFull-time

AI Summary

Healthcare Survey Agents conduct outbound calls to U.S. hospitals and clinics to complete brief after-hours and emergency response surveys.

About this role

We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
This is a full-time, remote opportunity for residents of the following states:
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Requirements

  • Minimum 1 year of customer service/call center or office experience required
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Strong verbal and written communication skills
  • Self-motivated, dependable, and able to work independently
  • Must be 18 years of age
  • Must pass a background check in compliance with state and federal laws
  • Previous remote work experience preferred

    • Responsibilities

  • Make outbound calls to hospitals and healthcare clinics across the U.S.
  • Conduct brief surveys focused on after-hours and emergency response protocols
  • Ask approximately 3 standardized questions per call
  • Accurately document responses during each call using provided systems
  • Maintain a professional and courteous demeanor with healthcare staff
  • Follow call scripts and guidelines to ensure consistency and compliance
  • Handle a high volume of calls while maintaining quality standards
  • Protect confidential information and adhere to company policies
  • Communicate any issues or escalations to supervisors as needed
  • Meet performance and attendance expectations in a remote work environment

    • Work Schedule & Compensation

  • Hours: Full-time, 40 hours/week
  • Shifts: Monday–Friday 11:00am-7:30pm EST
  • Training: Paid, typically 2 week, Monday–Friday, 10:30 AM –7:00 PM EST
  • Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
  • Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days

    • Equipment & Work Environment

  • Company-provided equipment for full-time, permanent employees
  • Must have a secure, high-speed internet connection and dedicated workspace
  • Childcare for anyone 4 years of age and younger is required.

    • Skills

    Call Center SoftwareCustomer Relationship Management (CRM)Data EntryDual MonitorsTelephony SystemsWeb Browsers

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