Outside Sales Account Manager
Eau Claire, WIHybrid
AI Summary
The Outside Sales Account Manager partners with customers to assess needs, design and deliver profitable AV solutions, and maintain positive customer relationships. They support sales, project planning, and internal coordination while tracking performance in ConnectWise and NetSuite.
About this role
The AV Account Manager provides account management services for customers of Tusker. Responsible to the Sales Manager to engage with customers, and follow the AV process to deliver world class AV Solutions. The quoted designs should represent a minimum acceptable profit margin and use products from approved vendors. The AV Account Manager is completely responsible for maintaining a positive and profitable relationship with the customer.
Essential Duties & Responsibilities
- Provide pre-sale and post-sale support to AV Department and Customers
- Obtain a thorough Needs Assessment
- Determine customer needs
- Complete an onsite Needs Assessment survey
- Complete and review the Scope of Work that provides the desired solution
- Provide support to the Project
- Attend Customer meetings to help determine needs
- Effectively demonstrate new AV products to customers
- Assist with company functions and special events
- Research and Development
- Work with Design Engineers and Systems Engineers to prove concepts and test products
- Work with vendors to resolve product issues
- Provide resource scheduling guidance for project management and service managers
- Review scope to help determine best technical resource be assigned for new installations
- Provide guidance to installation managers and customers
- Assist with Customer Qualification
- Review plans of similar scope and budget to help qualify sale
- Provide support to the project - working with internal and external resources
- Reporting and Communication
- Maintain current information about the project in Connectwise and/or NetSuite
- Review project estimates for accuracy
- Maintain all pertinent documents in SharePoint
- Meet performance standards of the department
- Contribute to and plan to meet GP Targets for the Fiscal Year
Competencies and Skills
- Ability to interpret building blueprints, technical procedures and governmental regulations
- Ability to write reports, business correspondence, and develop procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference and volume
- Ability to apply basic geometry and algebra skills
- Ability to communicate in a clear and positive manner
Knowledge, Education and Skills
- Bachelor's degree from a four-year university; two years related experience and/or training; or equivalent combination of education and experience in Professional AV Systems engineering, technical theater, live events and/or design.
- Knowledge of ConnectWise, NetSuite, MS Office Suite and D-Tools a plus
- Valid driver's license
- CTS Certification, or willingness to obtain
Skills
Basic AlgebraBlueprint Reading?ConnectWiseCTS CertificationD-ToolsGeometryMS Office SuiteNetSuiteProcurementQuote Management
