Outsourcing Customer Service Rep

Outsourcing Customer Service Rep

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

*This role with be ONSITE at our Jeffersonville,IN location.

Here are just some of the benefits we offer after 30 days:

• Your choice of Medical, Dental and Vision plans
• 401(k) plan with Employer Match
• Generous Paid Time Off
• Holiday Pay (Eligible right away)
• Tuition Assistance after 90 days
• $750.00 for Referring a Friend

JOB SUMMARY

Work with vendors for outsourced work to ensure they are providing quality service and on time performance. In addition, they enter outsourced work as well as invoicing and shipping issues. Responsible for marking up the orders, checking MICR specs, reviewing all order information, entering and verifying outsourced orders via Autobatch and the custom outsourcing system. Other functions: Communicating with venders, other internal departments, completing logs/reports daily, faxing, assembling of orders, pricing, typing of quotes and entering holds in MINQ frequently. Work with vendors for outsourced work to ensure they are providing quality service and on time performance. In addition, they enter outsourced work as well as invoicing and shipping issues. Responsible for marking up the orders, checking MICR specs, reviewing all order information, entering and verifying outsourced orders via Autobatch and the custom outsourcing system. Other functions: Communicating with venders, other internal departments, completing logs/reports daily, faxing, assembling of orders, pricing, typing of quotes and entering holds in MINQ frequently.

KEY DUTIES/RESPONSIBILITIES

• Responsible for marking up the orders.
• Checking MICR specs. 
• Reviewing all order information. 
• Entering and verifying of outsourced orders via Autobatch and the custom outsourcing system. 
• Communicating with venders and other internal departments. 
• Completing logs/reports daily. 
• Faxing 
• Assembling of orders 
• Pricing
• Typing of quotes and entering holds in MINQ frequently. 

Qualifications

EDUCATION

• Computer experience (Excel or Windows) preferred
• Knowledge of paper types and inks also a bonus
• A complete knowledge of plant produced products and check-side products produced a plus

EXPERIENCE

• Must have excellent written and verbal communication skills; as well as strong math and organizational skills
• Must be a team player and work well under pressure
• Demonstrate a proven ability to take on increased sales responsibility
• Demonstration of exceptional performance in the areas of: sales, production, account management, leadership and professionalism

COMMUNICATION AND CONTACTS

Communicating with vendors and other internal departments Communicating with vendors and other internal departments

Additional Information

• Schedule: Monday - Friday 8:00AM - 4:00PM
• Hourly Pay Rate: $18.00 - $20:00 DOE

Applications will be accepted until the posted deadline October 22nd, 2026 or until a sufficient candidate pool has been identified.

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

WHAT WE BELIEVE

At Vericast, we believe what’s good for people is good for business. Everything we do starts from a place of purpose to drive meaningful impact for our clients, our people and our communities.

We’ve cultivated a culture of collaboration, a heritage of innovation and a focus on workplace flexibility. Every day you will have the opportunity to bring your passion and expertise to create opportunities to grow and thrive.

Together, let’s advance performance for all.

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.