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TSTC

Posted 4 months ago

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Part-Time IT Support Assistant

ArlingtonHybrid

AI Summary

Part-time IT Support Desk Analyst acting as the first point of contact for IT support, handling basic ticket management and troubleshooting for end users.

About this role

Who Are We?

TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.


WHAT WE'RE LOOKING FOR:

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT.

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.

Candidates must reside within a reasonable commuting distance to Arlington, VA.

Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address.

Basic Qualifications

  • 6 months to 2 years of experience in an IT support or customer service role
  • Basic understanding of Windows 10/11 operating systems
  • Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
  • Strong verbal and written communication skills
  • Ability to follow documented procedures accurately and consistently
  • Comfortable working in a remote environment with minimal supervision
  • Strong organizational skills and ability to manage multiple priorities
  • Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
  • Experience with any ticketing or help desk system is a plus
  • Reliable internet connection and a dedicated workspace for remote work

    • Security Clearance and Where You'll Work

      • Applicants selected must be a U.S. Citizen.
      • Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.
      • Position is 75% remote, but does require regular in office visits in Arlington, VA.
      • Candidates must reside within a reasonable commuting distance to Arlington, VA.

    Skills

    IT TroubleshootingMFAMicrosoft 365OutlookSharePointTeamsTicketing SystemsWiFiWindows 10Windows 11

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