Who Are We?

TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.

WHAT WE'RE LOOKING FOR:

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT.

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.

Candidates must reside within a reasonable commuting distance to Arlington, VA.

Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address.

Basic Qualifications

6 months to 2 years of experience in an IT support or customer service role

Basic understanding of Windows 10/11 operating systems

Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint

Strong verbal and written communication skills

Ability to follow documented procedures accurately and consistently

Comfortable working in a remote environment with minimal supervision

Strong organizational skills and ability to manage multiple priorities

Basic understanding of IT concepts such as Wi-Fi, encryption, MFA

Experience with any ticketing or help desk system is a plus

Reliable internet connection and a dedicated workspace for remote work

Security Clearance and Where You'll Work

Applicants selected must be a U.S. Citizen.
Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.
Position is 75% remote, but does require regular in office visits in Arlington, VA.
Candidates must reside within a reasonable commuting distance to Arlington, VA.

Part-Time IT Support Assistant

About this role

Who Are We?

WHAT WE'RE LOOKING FOR:

Basic Qualifications

Security Clearance and Where You'll Work

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