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Coins.ph

Posted 2 months ago

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Partner Solutions Associate

ShanghaiOn-siteFull-time

AI Summary

Supports KYB processes, partner relationships, and data-driven recommendations to improve partner experiences and operational efficiency. Serves as a liaison between partners and internal teams, handling inquiries and ensuring regulatory compliance.

About this role

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

  • Support Know Your Business (KYB) processes, including the review and verification of corporate documents to ensure compliance with internal standards and regulatory requirements.
  • Maintain and develop effective working relationships with our integrated partners to ensure mutual growth and success.
  • Help plan and implement strategies based on partner feedback to improve overall experience, ranging from operational processes to product enhancements.
  • Work closely with internal teams to provide timely resolutions and data-driven recommendations for partner-related concerns.
  • Handle daily customer concerns with professionalism, empathy, and clear communication to promote satisfaction and long-term retention.
  • Perform other related duties and tasks as may be required from time to time in support of team and company goals.
  • Take on ad-hoc projects as assigned to support strategic and operational initiatives.

    • What we expect from you

  • Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience.
  • Experience in Business Development and Account Management is a must.
  • Preferably have experience in customer service and BPO. Exposure to financial services/institutions and financial technology industries is highly desirable.
  • Experience in B2B (business-to-business) support and industry is a plus.
  • Strong analytical and critical thinking skills even under pressure.
  • Has knowledge of Google Suite programs.
  • Strong verbal and written communication skills in both English and Filipino.
  • Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.
  • Ability to solve problems in a high-volume environment.
  • Keen to details and able to work with minimal to no supervision.
  • Has a track record for getting things done - drive, ownership, and execution are at the core of our culture.
  • Amenable to shifting schedules, including graveyard and weekend shifts.

    • Skills

    B2B SupportBPO/customer Service ExperienceCorporate VerificationData AnalysisEnglish And Filipino Written/verbal CommunicationGoogle WorkspaceKYB DocumentationMulti-taskingProblem SolvingShift Adaptability

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