Parts Counter Sales 1

Key Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Sales of CAT parts to customers over the phone, via fax, e-mail or in person; Serves as a point of contact for parts customers
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
• Ensures that product information systems are kept current and new product information is updated
• Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis
• Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties assigned

Skills, Knowledge & Expertise

• Demonstrate well-organized skills
• Demonstrate good phone and people skills
• Must be proficient with computers, Experience with a computerized parts management system highly desired
• Must be capable of working in a fast-paced environment
• Demonstrate excellent attention to detail
• Must have excellent attendance and work performance
• Must be self-motivated with a high commitment to completing tasks in a timely manner

Benefits

• High School diploma or GED required
• Minimum 2 years of customer service experience required; Parts store experience preferred
• Must be able to obtain forklift certification

• None

• None
• Must have a valid drivers' license

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Occasionally moves materials or equipment weighing up to 10 lbs.

• This job is generally performed in a professional office environment
• Frequently works at fast pace with unscheduled interruptions