Patient Access Representative

The Patient Access Representative will be responsible for answering incoming calls from patients, addressing their inquiries about healthcare services, scheduling appointments, verifying insurance details, providing information on medical conditions, informed consent audio visits for abortion services, and routing calls to appropriate healthcare professionals, all while maintaining a high level of customer service and confidentiality.

Handling inbound calls: Answering calls from patients regarding appointment scheduling, billing questions, prescription refills, general healthcare information, and concerns.

Patient registration: Collecting patient demographics and insurance information accurately.

Appointment scheduling: Coordinating appointment times with patients based on availability and medical needs.

Insurance verification: Checking patient insurance eligibility and benefits for covered services.

Medical information provision: Answering basic questions about medical conditions, treatments, and medications within the scope of their knowledge.

Call routing: Transferring calls to appropriate healthcare providers, specialists, or departments as needed.

Patient record updates: Maintaining patient records by updating relevant information based on calls.

Complaint resolution: Addressing patient concerns and complaints in a professional and timely manner.

Patient education: Providing basic health information and appointment expectations.

Prior Authorizations: completing prior authorizations for ordered medications and equipment

Record requests: Fulfilling outside provider requests for records of affiliate patients