Patient Account Representative (Self-Pay)

Open until filled

This is a Union Position

Monday-Friday 8am to 5pm

JOB SUMMARY

The Patient Account Representative manages several tasks related to patient accounts for hospital and clinical facilities. Daily duties include making patient phone calls, setting up payment plans, monitoring accounts, collecting payments, resolving problems, and attending to inquiries regarding an account.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Process patient claims.
• Adjust accounts.
• Collect payments from patients.
• Resolve any issues relating to the patient account.
• Answer any questions patients may have about their account.
• Set up payment plans with patients.
• Assist the patient in applying for Financial Assistance.
• Negotiate any overdue balance to recover payment from patients.
• Generate bills.
• Explain insurance benefits to patients.
• Generate good faith estimates as needed.
• Perform related duties as assigned by management.

PROFESSIONAL REQUIREMENTS

• Actively checks and responds to emails throughout the workday.
• Completes all mandatory education within the given timeframe.
• Maintains regulatory requirements.
• Reports to work on time and as scheduled.
• Wears identification while on duty; uses computerized punch time system correctly.
• Represents the organization in a positive and professional manner in the community.
• Attends annual review and department in-services as scheduled.
• Attends at least 75% of staff meetings; reviews all monthly staff meeting minutes.
• Actively participates in the department’s quality improvement (QI) activities.
• Complies with all organizational policies regarding ethical business practices and the employee handbook.
• Communicates the mission, vision and values of the organization as well as the focus of the department.
• Meets dress code standards for the department; appearance is neat and clean.
• All Ferry County Health employees are required to maintain confidentiality in accordance with organizational policy, state and federal regulations, including not but limited to, the Health Insurance Portability and Accountability Act (HIPAA).

JOB KNOWLEDGE & QUALIFICATIONS

Education and/or Work Experience Requirements

• High school diploma/GED equivalent required.
• Experience in medical billing and collections in a clinical setting preferred.
• Ability to work on software application systems and a willingness to learn.
• Excellent typing and 10-key speed and accuracy.
• Strong understanding of medical terminology preferred.
• Solid oral and written communication skills.
• Able to work independently.
• High time-management and organizational skills.

OTHER SKILLS & ABILITIES

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, and/or schedule form.

PHYSICAL AND / OR MENTAL DEMANDS

The attached Work Environment & Physical Demands addendum indicates the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Please reach out to HR for the Physical and Mental demands for this position.

STANDARDS OF BEHAVIOR

The Standards of Behavior were developed to reflect Ferry County Health’s commitment to excellent community healthcare. The employee’s commitment to practice these Standards of Behavior will promote an optimal environment of care and foster a positive work environment. Every employee is responsible for and must follow the Standards of Behavior.

THE ORGANIZATION

Ferry County Health is the sole Critical Access Hospital serving Ferry County in Northeast Washington, delivering essential, high-quality healthcare to a geographically remote and tightly connected rural community. As a cornerstone of regional care, the organization provides a full continuum of services—including 24/7 emergency care, primary and family medicine, rehabilitation therapy, transitional swing bed, and skilled nursing—ensuring patients can receive comprehensive care close to home. Guided by a commitment to clinical excellence, innovation, and stewardship, Ferry County Health has strengthened access, expanded services, and enhanced care delivery to meet the evolving needs of its population. The organization fosters a culture grounded in compassion, accountability, and teamwork, where patient-centered care and community trust are paramount. Located in the scenic mountain town of Republic, Washington, Ferry County Health offers more than a career, it offers purpose. Surrounded by the natural beauty of the Colville National Forest, team members enjoy a lifestyle that balances meaningful work with outdoor recreation, strong community connections, and an exceptional quality of life.

Ferry County Health is dedicated to improving health and saving lives in our community. Ferry County’s Mission Statement is: To strengthen the health and well-being of our community through partnership and trust.

Ferry County Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age (age 40 or older), sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

Benefits:

• Medical/Dental/Vision – (Employer pays 100% of Employee premiums)
• 457(b) Simple IRA – with 3% match
• Life Flight and Airlift NW Insurance
• PTO
• EIB
  
• Employee Assistance Program (EAP)