Posted 1 month ago

Patient Care Advocate (Oakland, California)

OaklandHybridFull-time

AI Summary

A detail-oriented, human-centered Patient Care Advocate who answers patient questions, troubleshoots logistics, triages concerns, and documents care in the EMR for medication abortion via phone and hybrid in-clinic settings.

About this role

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

The team at Hey Jane is looking to expand our team by adding a detail oriented, human-centered, tech-savvy Patient Care Advocate with a background in medication abortion who can provide excellent customer service on a full-time basis.

This is a hybrid role with required in-clinic hours at our Oakland clinic. Initially, this team member will work 30 per week on-site and 10 hours remote. Expected start date in early August.

Schedule: 09:00am–07:00pm PT (10 hr shifts)

Workdays: Wednesday-Saturday (Wednesday-Friday in office, Saturday remote)

Compensation: $60,000-$62,000 annually, salaried with benefits (plus on-site and weekend differential pay)

Responsibilities

Answering patient questions related to treatment, logistics, and next steps

Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination

Tracking patients through their care journey and ensuring timely follow-up

Checking, documenting, and reporting insurance eligibility information

Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards

Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates

This role requires a high level of accuracy and follow-through. Small details directly impact patient care. We value team members who take pride in getting things right, asking clarifying questions, and closing loops.

Qualifications

Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years of experience in abortion care

Comfort working across both in-clinic and remote environments

Strong communication, organization, and problem-solving skills

Strong triage skills, with the ability to make sound decisions in real time

Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty

Skilled at using online tools and technology to deliver care and communicate with patients

Comfort in supporting patients with sensitive health issues, such as abortion and birth control

Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation

Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis

Eager to engage in constant process improvement to help refine tools and operations for improved care delivery

Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through

Bonus Points

Spanish language proficiency

Prior remote or hybrid work experience

Experience working in a startup or fast-growing organization

Skills

EMRHIPAAInsurance Eligibility VerificationMedication AbortionOnline Communication ToolsPatient DocumentationRemote Care ToolsTriage

Patient Care Advocate (Oakland, California)

About this role

Responsibilities

Qualifications

Bonus Points

Skills

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