Patient Care Assistant

BostonOn-siteFull-time

AI Summary

The Patient Care Assistant serves as a key member of the health center team, handling front-desk and administrative tasks alongside direct patient support such as taking vital signs, assisting with procedures, and documenting in electronic health records.

About this role

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary:

The Patient Care Assistant (PCA) is a vital member of our health center team, delivering both front-desk support and direct patient care with compassion and professionalism. This role combines administrative duties—like check-ins, appointment scheduling, and patient communication—with hands-on clinical support, such as taking vital signs, assisting with procedures, and documenting in electronic health records. PCAs play a key role in ensuring every patient feels welcomed, respected, and supported throughout their visit.

Key Responsibilities:

Be the first point of contact—greeting patients, guests, and escorts with warmth and respect

Manage check-ins, check-outs, appointment coordination, and contraceptive supply sales

Measure and record vital signs; assist with clinical procedures and lab tasks under supervision

Ensure accurate and respectful documentation in patient records

Deliver health education and support informed consent processes

Keep the health center safe, clean, and well-stocked in alignment with patient care protocols

Collaborate with staff and contribute to a community of learning and respect

Qualifications:

✅ High School Diploma or GED required; medical assistant education a plus

✅ 1–3 years of experience preferred, especially in community health settings

✅ Cultural sensitivity and a deep commitment to racial equity in healthcare

✅ Comfort working with diverse patients, including LGBTQ+ individuals

✅ Strong organizational, communication, and interpersonal skills

✅ Ability to lift 30 lbs and remain active throughout the shift

Skills

Appointment SchedulingContraceptive Supply InventoryElectronic Health Records (EHR)Health Education DeliveryLab Specimen CollectionMedical DocumentationPatient Check-in/check-outVital Signs Measurement

Patient Care Assistant

About this role

Key Responsibilities:

Qualifications:

Skills

Explore related jobs

More jobs at Planned Parenthood League of Massachusetts

Similar Appointment Scheduling jobs

Jobs in Boston

Browse these categories