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Jushi

Posted 6 days ago

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Patient Care Consultant

PhiladelphiaOn-sitePart-time

AI Summary

The Dispensary Patient Consultant at Jushi provides concierge-level customer service in a retail cannabis dispensary, answering patron questions, leading store tours, making product recommendations, and operating the POS system while ensuring compliance with company and regulatory policies.

About this role

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Dispensary Patient Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

WHAT YOU WILL DO

  • Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
  • All other job duties as assigned

    • WHAT WE ARE LOOKING FOR

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor’s degree in any field preferred
  • Minimum of 2 years’ experience with customer service in retail.
  • Excellent computer, mathematical, language and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in person
  • Occasionally requires local travel, as needed

    • PHYSICAL REQUIREMENTS

  • Constantly perform desk-based computer tasks
  • Frequently standing/walking
  • Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl

    • Skills

    Cash Register OperationCustomer ServiceInventory StockingMultitaskingPOS SystemProduct KnowledgeRegulatory ComplianceSpanish LanguageStore Cleanliness

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