Patient Flow Coordinator (Registered Veterinary Nurse)

JOB TITLE: Patient Flow Coordinator (Registered Veterinary Nurse)

START DATE: Autumn/ Winter 2026

SALARY: Up to £40,000 DOE

A rare opportunity has opened at London Vet Specialists for a Registered Veterinary Nurse to join our team as a Patient Flow Coordinator! This role is key to optimising the patient workflow of a multi-disciplinary referral hospital, ensuring our patients are safely and efficiently scheduled for investigations and surgery, with overall autonomy to direct and coordinate our hospital each day. This is a unique opportunity to diversify your veterinary nursing career by stepping into a clinical-adjacent position, piecing together the puzzle of our daily caseload management while utilising your skills and knowledge as an RVN.

Role Overview

The Patient Flow Coordinator will be responsible for working collaboratively with all teams across the hospital to deliver an optimal patient flow through our services. Your responsibilities include patient admit processing, case scheduling and communication through our hospital workflow screens, liaising with the anaesthesia, diagnostic imaging and wards teams, emergency referral triage through telephone discussion with our referring vet & RVN colleagues, andcase acceptance in line with service & hospital-wide capacity and our emergency acceptance processes. You will also assist with keeping accurate hospitalisation records in the SmartFlow patient management system to ensure our inpatients are appropriately managed during their hospitalisation from point of admission.

This is primarily a clinical-adjacent nursing role, though there will be rotations through our clinical services on induction for understanding of our hospital flow process. The role is suited to a Registered Veterinary Nurse seeking a dynamic but different nursing role for a new challenge leading the clinical workflow within a multi-disciplinary referral hospital, where previous referral experience is advantageous. This is a great opportunity to step into a pivotal leadership role; without direct line management duties at this time but with scope to develop into this in the future where desired.

You will join the nursing team of 35; including our Head of Nursing Services, 5 Lead RVNs, 18 RVNs, 1 SVN, 2 Theatre Technicians & 8 Patient Care Assistants. Your role is supported by 7 RVNs trained into the patient flow responsibilities, to allow for guidance and flexibility as required.

Key Responsibilities

• Coordinate patient investigations and surgery through our workflow scheduling board screens, considering imaging, anaesthesia and theatre capacity, as well as kit and equipment availability.
• Liaise with the clinical teams for patients admitted requiring procedure(s) for efficient scheduling across all services, and updating the schedule throughout the day.
• Accept emergency referral calls for telephone triage to obtain case information in discussion with our referring vet practice colleagues to assess suitability for acceptance in line with our emergency acceptance processes.
• Process patients being admitted to the hospital, including ID confirmation and labelling, belongings labelling, admission to Animana practice management system, SmartFlow inpatient management system template set-up, Brucella Canis policy compliance and teamwide communication regarding infectious patients of zoonotic risk.
• Plan daily caseloads in advance to ensure scheduling of surgical theatres, imaging suites and anaesthesia personnel can be maximised while not compromising patient safety or team capacity.
• Host patient flow meetings, engaging with our team to consider our ways of working for workflow amendment, improvement and optimisation.
• Provide or assist with patient triage on arrival to the hospital for direction to the clinical team/ ICU as appropriate or suitability to wait for scheduled clinician appointment.
• Take part in team reflections of incidents and near misses, to continually improve our patient care and safety, including Halo reporting.
• As a cat-friendly clinic, you will support the International Society of Feline Medicine (ISFM) cat-friendly standards across the hospital.
• As a dog-friendly clinic, you will support the Dogs Trust and British Veterinary Behaviour Association (BVBA) dog-friendly standards across the hospital.
• Take part in a range of team committees, such as our Sustainability, Culture & Wellbeing or Dog/Cat-Friendly committees, to both explore areas of personal interest and help to shape our impact, culture and standards as a hospital.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave

• Extensive Internal CPD

• Potential career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Recruitment referral reward scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

About Us

London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, North London and in May 2024,relocatedto a newstate-of-the-artsite in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames, nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We now have a complete complement of specialist-led services, including orthopaedic and soft-tissue surgery, internal medicine, ophthalmology, anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging & neurology.
London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role please contact our Talent Acquisition team at purvi.kataria@linnaeusgroup.co.uk.

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