Patient Service Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?
We are looking for a Patient Services Officer (Medical Administration) to join our Mandurah Oncology Clinic, where you will play an important role in supporting patients undergoing cancer care alongside our clinical team.

In this patient facing position, you will be the first point of contact, helping to create a warm and welcoming environment for patients.

You will provide essential administrative support while ensuring each patient feels comfortable, supported, and cared for throughout their visit.

This permanent full-time position is a great opportunity to build your skills and develop your career in healthcare, with ongoing support and learning opportunities available.

More specifically, you will:

• Complete day‑to‑day clerical and administrative tasks to support clinic operations
• Schedule, update, and confirm patient appointments
• Process billing and receipting accurately at the time of appointment
• Enter data accurately into clinical and administrative systems
• Prepare, scan, file, and manage documentation in line with privacy requirements
• Maintain accurate patient records and administrative files
• Support efficient clinic workflows through organised administration
• Liaise with internal teams regarding schedules, documentation, and processes
• Manage multiple administrative tasks in a busy environment

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We’re looking for someone who has:

• Passion for providing great patient care and customer service
• Strong communication skills and confidence working with different people
• Able to work both independently and as part of a team
• Basic understanding of billing systems or willingness to learn
• Friendly and professional phone manner, with the ability to manage a high volume of calls
• Good attention to detail and ability to stay organised
• Flexible and able to adapt in a busy, fast paced environment

Benefits of joining our team:

• Be part of a friendly and supportive team who care about making a difference for patients
• Free onsite parking for staff
• Enjoy a Monday to Friday schedule
• Access free and confidential support for you and your family, including counselling, financial and legal advice
• Support your wellbeing with programs focused on your overall health
• Learn and grow with training and development opportunities
• Access a range of employee benefits, including discounts on travel, gym memberships and health insurance

About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.