Patient Service Specialist - Urgent Care

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work withstate-of-the-arttechnology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.Not only will taking on this opportunity allow you to be a part of a family-oriented team, but the Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position worksvarying days and hours between 8:00AM – 8:00PM, with weekend requirements. Weekend hours are 8:00AM – 4:00PM.

A caregiver who excels in this role will:

• Providea comprehensive, proactive and “Patients First” experience for patients and visitors.

• Investigate,triageand resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.

• Enter andmaintainconfidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• Participate in patient outreach activities such as proactive patient calls toassistwith health maintenance and care compliance.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service

• ORanAssociate’sDegreeand one year of experience

• ORaBachelor’sDegree

• Working knowledge of PC window applications

• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills