Patient Services Coordinator

AtOrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolinahas 43 unique care locations with over 1700 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for aPatient Services Coordinatorto work with our team at ourContact Centerlocation.

This position is a remote position and willworkaschedule ofMonday- Friday 8:00am-5:00pm.Training for this role will be onsite and conducted out of ourMatthews, NCoffice for the first three weeks of employment.

ThePatient Services Coordinator (PSC)serves as theinitialpoint of contact for patients and healthcare providers within the clinic.

Essential Functions:

• Appointment scheduling and answering incoming calls from healthcare providers and patients.

• Ensures that all calls are handled ina timely, courteous manner and that patient appointments are in keeping with allOrthoCarolinaand clinic policies.

• Reschedules patients as needed to accommodate clinic schedules andassistreferral physicians and other healthcare providers with information andappropriate resourcesto address their needsin a timely manner.

• Supportsclinicalteam tomore efficiently assist patientswith medical questions, using templates and protocols which are completed, and sent toclinicalteam for response.

Skills and Abilities:

• Ability to learn proprietary software applications.

• Knowledge of medical terminologypreferred.

• Skill in telephoneprocedure.

Qualifications:

• High school graduate, GED, or equivalent experience

• Associate or bachelor's degree preferred.

• One years’ experience in call center/medical setting involvedwith in-bound calls, scheduling, patient flow, and patient care.

• Prior, direct experience in fast-paced customer servicesettingrequired.

• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.

• Prior experience with Centricity,Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.