PE - Operations Support Virtual Professional

About MyOutDesk

Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.

Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.

About the Role

We are seeking an Operations Support Professional who thrives in client-facing environments where accuracy, follow-through, and clear communication drive results. In this role, you will support U.S.-based clients across a range of operational functions — from customer and client account management, to property coordination, claims processing, workflow administration, and day-to-day operational support.

This post is for you if you've worked in customer service, property management, insurance or claims support, legal coordination, or any client-facing operations role — we want to hear from you.

Key Responsibilities

• Serve as a professional point of contact for U.S.-based clients via phone, email, and chat.
• Manage and update records, databases, and operational files with accuracy and consistency.
• Coordinate workflows, follow up on open items, and keep operations on track.
• Support scheduling, property coordination, claims processing, or client account management depending on client needs.
• Prepare reports, documentation, and status updates for internal teams and clients.
• Monitor work queues, prioritize tasks, and meet productivity and quality targets.
• Follow defined SOPs and escalate issues appropriately and on time.
• Maintain confidentiality and handle sensitive information in compliance with client protocols.
• Identify process gaps and recommend improvements to keep operations running efficiently.
• Perform other operational and client support tasks assigned by the client or management.

Requirements

• Fluent in English with excellent written and verbal communication skills in a US Business Environment.
• 3+ years of experience in the BPO or outsourcing industry supporting U.S.-based clients — required and must be documented on your resume.
• Your last 3 positions should reflect an average tenure of at least 1 year per role; this will be verified during the screening process.
• Background in one or more of the following: customer service, property management, claims processing, legal support, client account management, or operations coordination.
• Comfortable working under defined metrics, SLAs, and documented SOPs.
• Proficient in CRM platforms, ticketing systems, or operations tools relevant to your background.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• A proactive, solutions-oriented mindset — you don't wait to be told twice.
• Bachelor's degree or relevant experience preferred.

Benefits

• Competitive salary based on experience.
• Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General).
• 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations.
• Private health insurance — Rímac EPS coverage from the start.
• Long-term career placement with a single dedicated U.S. client.
• Fixed U.S. business hours — no rotating shifts.
• Exposure to U.S. business standards, tools, and professional culture.
• Career growth opportunities — many of our Associates grow with the same client for years.

IMPORTANT: When applying, please upload your resume in English.