People Generalist

Key Responsibilities

• Provide clear, practical, and people-focused HR guidance to managers and employees on day-to-day matters, including onboarding, performance, wellbeing, and ways of working.
• Support employee relations processes, ensuring issues are handled consistently, fairly, and in line with company policy and local law.
• Build trusted relationships with local leaders, managers, and employees, becoming a go-to partner for people matters in Vietnam.
• Feed local insight, trends, and employee feedback into Global People discussions and projects to help shape solutions that work effectively in market.

• Own end-to-end HR operations in Vietnam, including onboarding, lifecycle changes, promotions, and offboarding, ensuring a joined-up and positive employee experience.
• Ensure all people processes, documentation, and records are accurate, compliant, secure, and audit-ready, while using data to identify improvements.
• Deliver responsive, friendly, and solutions-focused support to employee and manager queries, helping teams navigate policies and processes with confidence.
• Simplify, modernise, and standardise HR processes in line with global practices while retaining local relevance and practicality.

• Apply Vietnam employment law and the Labour Code to day-to-day people matters, translating legal requirements into practical guidance for managers and employees.
• Ensure hiring, contracts, working practices, and employee relations activity remain compliant with local regulation and group policy.
• Identify risks early, recommend balanced and people-first solutions, and escalate appropriately where needed.
• Build manager capability by explaining legal and policy requirements clearly and using practical examples that support understanding and consistency.

• Help build and evolve a strong, scalable HR foundation in Vietnam, including contracts, policies, templates, and handbook content.
• Localise global People policies and materials so they are legally compliant, culturally relevant, and easy for employees and managers to understand.
• Plan and deliver clear and engaging rollouts of new policies and processes, working closely with managers and the Global People team to support adoption.

• Contribute as an active member of the Global People team, supporting cross-market initiatives across areas such as performance, reward, engagement, wellbeing, and systems.
• Partner with global colleagues to adapt and land key initiatives successfully in Vietnam, ensuring they reflect local needs and realities.
• Share ideas, best practice, and lessons learned from Vietnam to help shape and strengthen Gravity’s broader People approach.
• Participate in global working groups, sprints, and experiments, bringing a Vietnam perspective to future-focused People initiatives.

• Act as a communication bridge between global and Vietnam teams, ensuring People messages are clear, timely, and tailored to the audience.
• Translate People documentation and communications between English and Vietnamese, maintaining clarity, accuracy, and intent.
• Support campaigns and materials that build understanding and engagement around global People initiatives in Vietnam, including town halls, FAQs, manager packs, and toolkits.

• Support HR due diligence activity, including acquisitions, new services, and structural changes, by providing accurate and well-organised information at pace.
• Work closely with Finance, Legal, external partners, and the UK People Manager to ensure joined-up and compliant People delivery.
• Contribute to the development of a scalable, sustainable, and collaborative People function in Vietnam that can grow with the business.

Skills, Knowledge & Expertise

• Strong knowledge of Vietnam employment law and HR compliance, with the ability to apply it in a pragmatic and people-centred way.
• Excellent spoken and written communication skills in both English and Vietnamese, with the ability to adapt style for different audiences and cultures, including senior stakeholders.
• Ability to distil complex information into clear, practical guidance for managers and employees.
• Highly organised with strong attention to detail and the ability to manage multiple priorities effectively.
• Strong relationship-building and collaboration skills, with the confidence to work across teams, time zones, and levels of seniority.
• Ability to thrive in a fast-paced environment, reprioritise when needed, and stay calm under pressure.

• Experience in a professional services, marketing, or global agency environment.
• Familiarity with HiBob and or other global HR technology platforms.

Benefits

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.