We are the champions of childhood
Hanna Andersson is a Portland, Oregon-based premier kids and baby clothing brand. Our clothes are made to play, made to last, and designed to let kids be kids. We have core commitments to design, quality, and sustainability, and we believe in helping families create meaningful everyday moments. These principles guide the Hanna Way, and lead to an experience authentically different from other children’s brands.
We cultivate our unique brand by hiring team members who believe in these values, own a customer service mindset, and who are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment. We all share in our brand’s success, and we actively encourage our team members to maintain a healthy balance in their daily lives.
Our Personal Shopper team is dedicated to building meaningful relationships with our Hanna customers. They serve as trusted advisors, offering personalized advice and sharing their expertise on our products, fabrics, sizing, trends and services. Personal Shoppers work closely with each customer to process orders and create unforgettable, tailored experiences. To excel in this role, they should be creative, organized and possess excellent communication skills, both written and verbal.
What You'll Do:
Engage with customers daily through phone, email, digital shopping chat, and SMS, providing helpful information about merchandise, events, promotions, policies, and services.
Cultivate customer relationships through personalized connections and serve as a trusted advisor on styling and brand expertise.
Acquire and build a customer base by forming relationships with new customers and retaining and deepening existing ones.
Recommend merchandise based on expert product knowledge and customer preferences.
Strategize your own business growth and take initiative to increase productivity through suggestive selling and strong customer relationships.
Achieve personal and business sales goals and key performance metrics.
Utilize selling tools and technology to sell effectively across all channels.
Collaborate with teammates to deliver the best customer experience.
Actively create a positive work environment through teamwork and collaboration.
Maintain positive working relationships throughout the company.
Plan timely and appropriate feedback/follow-up with the Manager as requested.
Actively embraces Hanna's spirit of "we're in this together."
Additional tasks and responsibilities assigned as necessary.
You Should Have:
Minimum four (4) years of demonstrable experience as a personal shopper, stylist, or as a retail employee or manager.
High school diploma or equivalent.
Experience in customer service–oriented roles with proven ability to sell products and services.
Proficiency with technology platforms commonly used in retail and customer service, including email, chat systems, texting platforms, and CRM tools (such as Salesforce).
Strong knowledge of fashion, keeping up with trends and a knack for styling children's clothing
Attentive to customers' interests, requests, and boundaries.
Ability to curate collections that are appropriate for every day, leisure, and special events.
Must be flexible and available during nights, weekends and holidays (Pacific Time) to support business hours. Schedules include one weekend and four weekday shifts.
Demonstrated strong proficiency in Microsoft Office Suite and SharePoint, with a particular emphasis on Excel and Outlook mail merges.
Experience with Salesforce Service Cloud and Commerce Cloud, highly preferred. 
