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Posted 3 months ago

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Personal Shopper

Hong KongOn-siteFull-time

AI Summary

A Personal Shopper at HBX owns a portfolio of clients, driving revenue and retention through expert styling and brand ambassadorship across e-commerce and in-store channels.

About this role

HBX is a global e-commerce platform and retail destination for the world’s most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle goods to its customers. With the HBX e-commerce platform shipping to over 80 markets worldwide, it has a retail store in Hong Kong.
HBX is looking for a commercially minded, culturally connected Personal Shopper to deliver a best-in-class client experience across our e-commerce platform. You'll own a portfolio of clients, drive revenue through expert styling, and act as a true brand ambassador for one of Asia's leading fashion destinations.

Responsibilities:

  • Drive tangible and intangible revenue through client acquisition, retention, growth and satisfaction.
  • Drive sales and maximize average deal size through offering knowledgeable and professional styling advice to clients.
  • Manage day-to-day relationships with your assigned clients — driving acquisition, retention, and reactivation of lapsed accounts.
  • Identify opportunities to acquire new clients.
  • Activate loyalty benefits for qualified clients and consistently find ways to surprise, delight, and reward your clientele.
  • Maintain a deep, up-to-date knowledge of global fashion trends, drops, and street culture relevant to the HBX community.
  • Work closely with retail, buying, marketing, and other e-commerce teams to align the client experience with platform priorities.
  • Represent HBX with professionalism and passion in every client interaction — online and offline.
  • Support reporting manager with ad-hoc tasks and duties.

    • Requirements:

  • 2+ years in a 1-to-1 client-facing role within fashion retail or luxury. E-commerce sales experience is strongly preferred.
  • Target-driven with a proven sales track record and the ability to manage a client portfolio with autonomy.
  • High proficiency in written/spoken Cantonese and English, Mandarin proficiency is a plus.
  • Genuine passion for contemporary and luxury fashion. Understanding of fashion and consumer culture across Hong Kong, Taiwan, mainland China, South Korea, and Japan markets is a strong advantage.
  • Excellent organisation, strong attention to detail, and the initiative to work independently in a fast-paced digital environment.
  • Experience with CRM tools, clienteling platforms, or luxury/streetwear brand relationships.
  • Comprehensive knowledge of industry news and trends.
  • Individuals with the desire to learn/possess knowledge of the climate will also be considered.

    • Skills

    CantoneseClienteling PlatformsCRM ToolsE-commerce PlatformsEnglishFashion RetailHK Streetwear CultureLuxury Brand RelationshipsMandarinSalesforce

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