Platform Engineer / Site Reliability Engineer (SRE)

Kardex specializes in innovative, automated storage and retrieval solutions. We are seeking a motivated self-starter to join our team as a Platform Engineer / Site Reliability Engineer (SRE), based in Petaling Jaya, with our office located in the Ara Damansara area. This position offers the opportunity to work in a dynamic, growing environment and contribute to the expansion of our operations across the globe.

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PURPOSE OF THE ROLE

The Platform Engineer / Site Reliability Engineer (SRE) ensures the reliability, performance, and operational excellence of our Kardex One SaaS platform running in Microsoft Azure. This role focuses on building a highly automated and observable environment that enables seamless service delivery and high availability for our customers. The Platform Engineer / SRE acts as a key bridge between Cloud Engineering, internal and external support partners, and Product Development to ensure a stable and customer-centric operational foundation.

RESPONSIBILITIES

• Define and automate deployment workflows (using Azure DevOps) including approval gates, environment promotion strategies, and rollback procedures.
• Establish observability and monitoring standards with Grafana and related tools, ensuring consistent metrics, alerting, and dashboards across environments.
• Develop and document operational playbooks and runbooks covering incident response, on-call duties, and escalation paths with internal teams and external service providers.
• Collaborate with Cloud Engineers to standardize infrastructure as code using Terraform and Bicep for consistent environment provisioning and configuration management.
• Design and implement operational processes for deployment, monitoring, incident management, and support in collaboration with Cloud Engineering and Development teams.
• Contribute to the design of global 24/7 support structures, including handover processes, ticket routing, and communication standards between internal and external teams.

REQUIREMENTS

• Proven experience as a Site Reliability Engineer, DevOps Engineer, or Cloud Engineer (4+ years), ideally in an early-stage or scaling environment.
• Strong expertise in Azure (2+ years), Kubernetes, Docker, Terraform, Bicep, and Azure DevOps.
• Demonstrated ability to design and document operational processes (deployment, change, incident, and problem management).
• Experience in building and integrating observability solutions (Grafana, Prometheus, or similar).
• Familiarity with 24/7 operations, incident coordination, and collaboration with external service providers.
• Hands-on skills in automation and scripting (PowerShell, Bash, Python).
• Excellent collaboration and communication skills across technical and non-technical stakeholders.
• Strong communication and documentation skills in English and German

NICE TO HAVES

• Knowledge of compliance frameworks relevant to your industry (ISO 27001, SOC 2)
• Azure certifications (e.g., AZ-400 DevOps Engineer Expert, AZ-104)
• Experience working in an agile/scrum environment

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