Policies and Procedures Specialist

Policies and Procedures Specialist

The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013. 

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country. 

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services. 

In addition, NBI can trade on behalf of clients in Jordan and international markets through Capital Investments, Capital Bank’s investment arm, as well as offer trading services in the Baghdad Stock Exchange through its wholly owned subsidiary, Wahat Al-Nakheel. 

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards. 

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has 51 branches in all major cities in Iraq, and a branch in Saudi Arabia. 

General Strategic & Administrative Responsibilities:

• Manage the document approval process within the bank, ensuring all relevant stakeholders review and approve documents according to their type.
• Streamline workflows and enhance the efficiency and effectiveness of the team.
• Prepare and submit reports on unit performance and achievements to the direct manager as required.
• Define roles and responsibilities, ensure efficient task execution, and monitor compliance with approved procedures.
• Oversee the operation of the approved electronic system and propose recommendations for continuous improvement in coordination with relevant stakeholders.
• Recommend training programs for team members, evaluate training outcomes, and oversee leave and attendance matters in coordination with the direct manager.
• Conduct annual performance evaluations for team members in line with the approved timeline and performance management system.
• Review audit reports and follow up on recommendations related to the unit/work centers, implementing corrective actions in coordination with the direct manager.

Technical & Operational Responsibilities:

• Manage the issuance, amendment, updating, communication, and archiving of policies, procedures, templates, and manuals internally and/or in coordination with relevant stakeholders.
• Operate and maintain the approved electronic system and provide recommendations to enhance its performance.
• Supervise interviews with process owners to gain a clear understanding of operational workflows within the bank.
• Review procedures uploaded to the system and verify proper linkage between final approved versions and their corresponding circulars on the procedures portal.
• Conduct research and benchmarking studies to identify and adopt best local and international practices in procedures development and implementation.
• Ensure the integration of innovative technological solutions (e.g., digital transformation initiatives) into the bank’s policies and procedures to improve customer experience and operational efficiency.
• Provide periodic progress reports to the direct manager when required.
• Manage responses to inquiries and feedback from departments regarding policies, procedures, templates, and access methods.
• Perform any additional responsibilities assigned by the direct manager

 

Qualifications

• Bachelor’s degree in administrative fields, preferably in (Quality Management Techniques, Finance and Banking Sciences, Information Systems, or Management), or an equivalent qualification
• 4–6 years of experience in a similar role.

Additional Information

Preferred Experience

• Experience in the banking or financial services sector.

• Knowledge of data governance, reconciliation, and regulatory reporting requirements is a plus.