Polish & English Player Support Specialist for Riot Games

Patrique Mercier Recruitment FR is delighted to offer a unique opportunity for a Polish & English Player Support Specialist for Riot Games. If you're passionate about gaming and committed to providing exceptional support, this role is for you. As a Player Support Specialist, you'll assist Polish-speaking players with issues related to their Riot Games accounts, ensuring they have the best experience possible while navigating the vibrant world of Riot Games.

Responsibilities

• Deliver high-quality support to Polish-speaking players through various channels, including email, chat, and support tickets.
• Assist players with account-related problems, including but not limited to login difficulties, account recovery, and billing inquiries.
• Maintain thorough documentation of customer interactions within the support ticketing system to ensure a seamless follow-up process.
• Provide players with clear explanations of policies, procedures, and game updates to enhance their understanding.
• Collaborate effectively with internal teams to escalate and resolve more complex player issues.
• Keep up-to-date with the latest game developments, features, and community trends to offer informed support.
• Contribute to ongoing improvements in support workflows and procedures to elevate overall player satisfaction.

Requirements

• Fluency in Polish and English, with strong written and spoken communication skills.
• Previous experience in a customer support or similar capacity is preferred.
• Excellent problem-solving skills, with a knack for troubleshooting issues efficiently.
• A genuine passion for gaming, particularly related to Riot Games' titles and their player communities.
• Availability to work flexible hours, including evenings and weekends as needed for support.
• Familiarity with customer support platforms and ticketing systems is a plus.
• A friendly and empathetic approach, demonstrating a commitment to achieving high levels of player satisfaction.

Benefits

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)